Service Desk Analyst

Overview

Provide first‑line IT support, logging and resolving incidents via phone, chat and ticketing.

Key Responsibilities

• incident management
• service desk
• troubleshooting
• customer support
• ticket logging
• it infrastructure

Tasks

-Working in a team environment, you will analyze, resolve and document problems related to Stantec’s IT infrastructure and core applications. -Work in a dynamic and challenging service desk environment to provide quality support to our internal clients. -Provide strong customer service when responding to requests. -Primarily responsible for logging, triaging and resolving incidents and service requests via phone, chat and self-service portal.

Requirements

• active directory
• itil
• oracle ebs
• 1-2 yrs it
• customer service
• problem solving

What You Bring

-The successful candidate should possess the ability to work in a fast paced, multitasking environment. -Minimum of one to two years of IT experience or equivalent along with a strong customer service focus. -Strong customer service focus. -A strong knowledge of diverse hardware, software and operating systems with an interest in and taking the initiative to keep current with same. -Working knowledge of active directory and ITIL processes will also be key to your success. -Post-secondary education in Information Technology -Preference will be given to candidates that have related experience with Oracle EBS. -Exceptional written and verbal communication skills will be required in addition to well-developed problem solving and troubleshooting skills.

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About Stantec

-Began as a one-person environmental engineering practice and has grown through strategic geographic and service expansion. -Publicly listed on the NYSE and TSX, Stantec has completed major acquisitions to bolster expertise and strengthen global infrastructure portfolio. -Headquartered in the iconic Stantec Tower in Edmonton, the company has delivered landmark projects like the Panama Canal Expansion and high-profile community developments. -Leverages interdisciplinary teams of designers, engineers, scientists, and project managers. -Typical projects span urban planning, civil infrastructure, water management, environmental assessment, energy delivery, and architectural design, serving public and private sectors. -Blends technical prowess with visionary design in bold ventures such as designing its own mixed-use tower and leading multi-nation infrastructure projects.

Sector Specialisms