Sales Support Lead- Sales Systems and Processes

Overview

Analyze and optimize SAP/Esker processes, linking tech to business needs.

Key Responsibilities

• incident management
• business analysis
• process optimization
• data analytics
• project management
• architecture alignment

Tasks

-Support operations by assisting in incident resolution, business verification for IS services, and continual service improvement. -Conduct business analysis, providing technical and process expertise to support decisions on new or modified IS solutions and services. (SAP, Easyorder, Esker) -Process Optimization & Efficiency:Enhance workflows, streamline operations, and implement impactful improvements. -Service & Operations Excellence: Ensure smooth service delivery and operational effectiveness to maximize customer satisfaction. -Manage and optimize cross-functional processes, ensuring IS services operate efficiently and align with governance and compliance requirements -Utilize appropriate business analysis methods and tools, conducting advanced modeling for major change programs. -Project & Risk Management: Lead projects effectively while mitigating risks to safeguard business continuity. -Identify and prioritize functional requirements while defining solutions using best practices to meet customer needs effectively. -Data Analytics & Insights:Convert complex data into actionable strategies that drive business decisions. -Agile & Business Analysis: Foster adaptability, collaboration, and strategic thinking to optimize business solutions. -Stay informed on changes in ABB corporate IS enterprise architecture and strategy to ensure alignment with business needs.

Requirements

• sap
• sd
• mm
• easyorder
• esker
• it management

What You Bring

-IT Management & Systems Expertise: Leverage technical skills in SAP SD & MM, Easyorder, and Esker to enhance system functionality and support business needs.

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Benefits

-Employee Assistance Programme -Internal mobility opportunities, mentorships & access to projects globally -Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more) -Competitive contributory pension scheme -25 days annual leave plus bank holidays -Generous employee referral scheme -Life assurance

About Abb

-A global technology leader with a rich history of innovation. -Focuses on electrification, automation, robotics, and digitalization for global industries. -Delivers solutions to improve productivity, energy efficiency, and sustainability. -A key player in sectors like utilities, transportation, manufacturing, and infrastructure. -Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions. -Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.

Sector Specialisms