Asst. Manager/Dy Manager – CRM & O&M

Overview

Manage solar asset performance, O&M contracts, and customer relations for multiple sites.

Key Responsibilities

• inventory management
• customer spoc
• performance tracking
• report preparation
• warranty management
• contractor coordination

Tasks

-All Inventory, Spare Management across all O&M sites and keep update to management for any shortfall. -Act as the Single Point of Contact (SPOC) for all customers in all operational site of RJ,CG and GJ. -Customer Relationship Management, invoicing, collection, conducting regular meetings, site visits for resolution of technical queries -Coordinating in HOTO process from Project to O&M with Contractors, create Punchlist and coordinate with Projects, Engineering and quality team for closer. -Tracking performance of O&M Contractors and Sub-Contractors as per O&M agreement. -Support Site team for all technical issues arises during operational activities. -Submission of Annual Generation Report as per O&M agreement to all Customers. -Coordinating with operational site managers and respective DISOMS for getting monthly customer JMR, Invoice Submission and billing adjustment. -Monitoring and tracking all daily routine activities like module cleaning, preventive and corrective maintenance across all operational sites in RJ. -Preparation of Weekly, Monthly and Quarterly report for customers. -Monthly Meeting with Customers to understand their requirement and taking to the closer within stipulated timeline in coordination with different Stakeholders. -Coordinating with customer and insurance company for all insurance claim settlement. -Timely coordinating with accounts team to raise O&M Invoice and collection of payments from customers as per O&M agreements. -Regular operational site visits to assess site conditions and keep update to Management. Creation of Punchlist during site observation and make action plan with contractors for closer. -Contractors Development, Management, Invoice processing and statutory compliances. -Daily Monitoring of plant performance as per target generation. -Coordination with OEMs for Warranty Management, escalation and early closer of issues.

Requirements

• electrical engineering
• pv design
• contract management
• project development
• ms office
• operations maintenance

What You Bring

-Bachelor’s degree in electrical engineering preferably from Institute of repute. -Understanding of PV system design, operation, and key commercial and business drivers. -Having worked at site and managed O&M, and experience in Contract Management. -Having managed such portfolio, flexible in working and having ability to manage challenging situation. -Excellent communication skills to interact with clients, team members, and authorities. -Experience with international solar projects and standards. -5 to 8 years of relevant & prior experience in Solar Project Development (Approvals and Permits related) -Efficient in MIS and MS Office -Knowledge of electrical components/ system design, identification of right specification according to the project specification as per the standards. -Knowledgeable in the systems, processes, and protocols guiding the operations and maintenance of PV solar plants and electrical systems for seamless operation of small, medium and large Solar Projects

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Benefits

-A truly international working environment with colleagues from all over the world. -Competitive remuneration (based on experience). -Great opportunities for professional and personal development.

About Ib Vogt Gmbh

-It has built or is constructing over 3 GWp of PV plants and maintains a development pipeline surpassing 40 GWp. -Flagship projects include a 149 MWp plant in Spain for Google, a 122 MWp park in Germany, and a 720 MW UK solar+storage portfolio. -It delivers full‑stack services—development, financing, EPC, O&M and asset management—across 30+ countries.

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