Security Control Room Manager

Overview

Manage security control room operations, staff and client services.

Key Responsibilities

• client reporting
• technical support
• alarm activation
• incident response
• system development
• shift handover

Tasks

This position at times, will be working in a fast-paced, high-stress environment, managing all escalated telephone calls, emails and radio communication. As the manager, you will have responsibility for ongoing recruitment and training of the control room officers and when applicable the other teams as well as implementing policies, procedures and new systems. Our Security Control Room Manager will be responsible for the running of a portfolio of sites working closely with their Control Room Supervisors, Response Officers, Static Officers and Patrol Officers. -Compiling weekly / monthly client reports for monitoring and mobile clients. -Providing general support to all areas of the business including technical queries. -Be the go-to escalation point for all shift-related issues -Ensuring all mobile alarm activation requests are handled through to completion -Addressing client questions or complaints regarding monitoring, completing investigations, and reporting findings. -Manage the performance and welfare of Security Officers -Developing and innovating the control room and in-house capabilities to advance and improve the services offered to customers, including pro-active duty of care. -Lead incident response and command real-time operations -Support staff development and enforce high standards -Ensuring a full daily handover is completed of the previous shift’s activities to the relevant people. -Obtaining client requirements, including monitoring times, special instructions, known vehicles, and persons and passing this information forward to onboarding and to the Control Room Officers -Delivering security expertise to all clients who will be a mixture of corporate, HNW & UHNW -Ensuring complaints are turned into learning opportunities, with corrective actions implemented.

Requirements

• sia cctv
• driving licence
• control room
• team management
• security manager
• uk work

What You Bring

Must have candidate background for Security Control Room Manager Please note that full and permanent right to work in the UK is a non-negotiable requirement for this role. This employer is unable to offer visa sponsorship now or in the future. -Previously held a SIA CCTV license (currently holding this license will be advantageous) -UK Driving license -Previous experience working in a Control Room Supervising/Managing a team of Control Room Officers

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Benefits

On call 1 weekend out of 4 (standby allowance and call out fee will be additional pay) £45,000 - £50,000 per annum 2pm – 10pm Monday to Friday (there is flexibility on the working hours) -Discretionary, performance related bonus of up to 10% per year -Regular team building events -There is a discretionary, performance related bonus -An Employee Assistance Programme -Team member of the quarter bonus for winning employee. -Stand by allowance and call out bonus -Auto enrolment pension

About Green Folk Ltd

-Born from a passion for planet‑first staffing, the firm emerged to connect technical talent with sustainable industries. -Led by an industry veteran, it’s carved a niche in recruitment for green energy, manufacturing and e‑mobility sectors. -Revenue is reinvested in environmental initiatives—tree planting, ocean cleanup—via its distinctive “Fees to Trees” model. -They’ve expanded into AV and events through a dedicated branch that champions greener live experiences. -Their typical hires span engineers, supply‑chain experts, quality managers and operational leaders in eco‑industries. -A standout: carbon‑neutral operations underpinned by profits funding environmental restoration.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship offered; must have permanent uk right to work.