Freight Resolution Support II

Overview

Handle post‑sales issues—billing, returns, warranty exchanges—via phone/email.

Key Responsibilities

• credit memos
• return requests
• billing exchanges
• workflow management
• post‑sales queue
• de‑escalation

Tasks

-Transact moderately complex credit memos, return requests, no charge parts, and incorrect billing exchanges. Work cross functionally with teams to find resolution for the customer. Prioritize and ensure steady workflows for all assigned distribution channels. -Assists with Post Sales Support II Queue as needed. -Effectively de-escalate customer issues and complaints -Provide excellent customer service over the phone and via email communication as required for Tier I Escalations -Triage email inboxes for department

Requirements

• sap
• microsoft office
• high school
• analytical
• communication
• customer service

What You Bring

-Ability to investigate a situation objectively and utilize strong analytical skills to help identify root cause and corrective actions. -Ability to stay calm under pressure. -Previous SAP or other ERP system experience -Advanced verbal and written communication -1 year of experience in a customer service role -Working proficiency with Microsoft Office Suite -Ability to type while assisting customers on the phone. -High School Diploma or GED -Ability to work independently with a high attention to detail.

People Also Searched For

Benefits

-State-of-the-art facility with an onsite gym, walking trails, café, free parking and many employee activities -Competitive Benefits: Health, Dental, Vision, 401k and many more -Every day is Jeans Day! Dress for your day. -We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days. -Product loan and discount programs -(Eligible for summer hours! (Memorial Day – Labor Day) -Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers

About Generac

-It began by engineering affordable home standby generators and built its first engine tailored for generator use. -Its portfolio spans portable units, residential standby systems, large commercial/industrial generators, light towers, power washers, battery storage, and smart-home energy devices. -Typical projects include outfitting homes for outage resilience, powering construction sites with mobile generators, and deploying microgrid and natural gas generator solutions for commercial clients. -Innovations include the PWRcell home energy storage line, integration of EV charging and remote monitoring via Mobile Link and Concerto software platforms.

Sector Specialisms