Office Coordinator

Overview

Coordinate generator and HVAC projects, manage customer interactions and scheduling.

Key Responsibilities

• technician management
• project coordination
• install coordination
• crm systems
• customer service

Tasks

-Ensure technicians meet service call targets, conduct regular follow ups with homeowners, and uphold company values in every interaction -Partner with the installation and field service teams on current and upcoming projects, utilities, local inspection authorities, and contracts -Coordinate generator installations and HVAC projects, ensuring timely and efficient completion -Utilize internal software that includes client relationship management (CRM) systems, as well as learn new programs -Provide an excellent first impression with customer interactions that include incoming calls, scheduling service work and appointments, and email communications

Requirements

• electrical
• mechanical
• contract terminology
• customer service
• high school
• crm

What You Bring

-Proven knowledge of power generation, electrical, plumbing, mechanical, or utility trades -This job is with an independent Generac dealer and not for employment with Generac Power Systems, Inc. -Experience with contract and technical terminology throughout various municipalities -2+ years of experience within customer service -High school diploma or equivalent -Computer savvy, as you'll coordinate scheduling, dispatch, spreadsheet, and client relationship management (CRM) software

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Benefits

-Company paid medical insurance -Quality work-life balance and schedule flexibility -401k retirement contribution -Dental insurance -Paid time off (PTO)

About Generac

-It began by engineering affordable home standby generators and built its first engine tailored for generator use. -Its portfolio spans portable units, residential standby systems, large commercial/industrial generators, light towers, power washers, battery storage, and smart-home energy devices. -Typical projects include outfitting homes for outage resilience, powering construction sites with mobile generators, and deploying microgrid and natural gas generator solutions for commercial clients. -Innovations include the PWRcell home energy storage line, integration of EV charging and remote monitoring via Mobile Link and Concerto software platforms.

Sector Specialisms