Outage Planning Assistant

Overview

Support planned power outages by notifying customers, managing jobs, and assessing network requests.

Key Responsibilities

• outage management
• job creation
• process monitoring
• data correction
• diagram review
• customer notification

Tasks

-Managing changes to planned outages and liaising with customers to resolve complaints. -Raising jobs in corporate systems and preparing lists of affected customers. -Supporting continuous improvement by monitoring processes, capturing feedback, and addressing non-conformances quickly. -Contributing to minimising GS4 failures and improving customer service by detecting and correcting inaccuracies in customer records. -Assessing outage requests by interpreting 11kV and LV network diagrams and authorising or referring requests for engineering assessment. -Providing a customer notification service for planned shutdowns, ensuring customers and utilities are informed promptly and accurately.

Requirements

• microsoft office
• technical diagrams
• communication
• organisational
• methodical
• administrative

What You Bring

-Methodical, well-organised, and able to work under pressure to tight deadlines. -Able to interpret technical diagrams and assess conflicting data to make accurate decisions. -Skilled in Microsoft Office and confident learning bespoke systems. -A strong communicator who can build effective relationships internally and externally. -Experienced in administrative roles with strong organisational skills.

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Benefits

-Electric Vehicle Schemes – to help you transition to green/clean driving -Holiday purchase – perfect your work/life balance with extra annual leave -Cycle to Work scheme and public transport season ticket loans -Share Incentive Plan and Sharesave Scheme -36 days annual leave -Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more -Access to ‘nudge’ financial wellbeing support -Life Assurance (4x salary) -Technology Vouchers – save more and spread the cost of your technology purposes -Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

About Avangrid

-Born in 2015 from a merger with UIL Holdings, creating a national powerhouse from regional utilities. -Headquartered in Orange, Connecticut, with operations in 24 U.S. states. -Its utilities arm manages eight electric and natural gas systems. -Projects include onshore wind, solar, biomass, thermal plants, and grid upgrades. -Fully acquired by Iberdrola in late 2024, enhancing investment potential. -Key ventures include the nation's largest offshore wind project and the Maine Power upgrade. -Combines local legacy with large-scale clean energy ambition.

Sector Specialisms

Visa Sponsorship

-company will support necessary immigration requirements for non‑citizen applicants.