Manager, Network Operations Center

Overview

Oversee 24/7 NOC ops, coordinate stakeholders, manage weather and ramp issues

Key Responsibilities

• stakeholder coordination
• operations planning
• weather management
• ramp management
• noc oversight
• team leadership

Tasks

-Stakeholder Coordination: Direct communication and coordination with FBO Dispatchers, GMs, and Duty Managers for operational decision-making. -System Operations Planning: Oversee scheduled operations, including NetJets and Flexjet's operating days and charter activities. -Weather and Event Management: Oversee de-icing operations, diversion planning, and strategy development during adverse weather and peak events. -Effective Communication: Lead shift briefings, including critical operational aspects, manage key Inbox items, and ensure prompt follow-ups. -Provide leadership to the NOC team (7-8 coordinators) while fostering a proactive work environment adaptable to varying shift schedules. -Customer Impact Mitigation: Direct access and communication with NetJets and Flexjet liaisons for VIP handling, pilot notifications, and stakeholder engagement. -Ramp and Delays Management: Promptly address issues like ramp congestion, fueling delays, and other operational challenges. -24/7 Operational Oversight: Manage and oversee the NOC's operations across various shifts, including PM and midnight shifts, to ensure continuous operational excellence.

Requirements

• power bi
• tableau
• operational management
• aviation
• communication
• decision-making

What You Bring

-Effective communication and collaboration aptitude. -Ability to prioritize and manage concurrent projects and issues skillfully. -Ability to apply logical and critical thinking principles to various intellectual and practical problems. -Advanced attention to detail and ability to work in a fast-paced environment. -Strong decision-making, analytical, and problem-solving skills. -Proven experience in operational management, preferably in an aviation or similar industry. -Familiarity with the aviation and/or transportation industries is a plus. -Ability to work under pressure and manage crises effectively. -Capability to connect to different data sources, transform data, and create visualizations that can help identify trends and insights using Power BI and/or Tableau.

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Benefits

-Paid time off -Tuition reimbursement -Health Savings Account -Identity Theft and Legal Services -Disability Insurance -Paid Maternity Leave -Critical Illness, Hospital Indemnity and Accident Insurance -Training and Development -Medical/prescription drug, dental, and vision Insurance -Life Insurance -Flexible Spending Accounts -Employee Assistance Program (EAP) & Perks

About Signature Aviation

-With a rich history of providing exceptional fuel services, ground handling, and aircraft maintenance, the company serves thousands of clients worldwide. -Operates across major airports, offering comprehensive services that cater to both private and commercial aviation. -The company's expertise spans fueling, maintenance, concierge services, and more, making it a go-to partner for aviation professionals. -Noteworthy for their innovation, Signature Aviation also invests in sustainable technologies and solutions that benefit both their clients and the environment. -With an extensive global footprint, Signature Aviation is consistently ranked among the top service providers in the aviation sector.

Sector Specialisms