Head Hostess, Nobu, One & Only One Za'abeel

Overview

Oversee restaurant service, staff and operations to ensure premium fine‑dining standards at Nobu.

Key Responsibilities

• guest profiles
• inventory management
• opening checklists
• food quality
• booking platforms
• sop adherence

Tasks

-Ensures any feedback is systematically relayed to management. -Ensures that an effective link is maintained between kitchen and service areas. -Follow up on tasks given and side duties -Provides specialist advice to customers and colleagues on Food and Beverages. -To ensure the opening / closing checklists are followed daily and to spot check tasks are completed as per standard -Creating and updating accurate profiles for all guests on Sevenrooms -To ensures that all colleagues activities adhere to and support the One&Only One Za’abeel Quality Standards -Follow the sequence of service ensuring every step is covered to provide guests with the best fine dining experience possible. -In the absence of Assistant Managers takes responsibility for operational issues. -Ensure the inventory is optimized -Closely monitoring consistency of Food and Beverages being served and service quality, escalating any major problems/complaints to Management. -Achieves sales targets given by management. -Effectively control a station while simultaneously helping others. -Provides hands-on support and assistance to colleagues to ensure the highest levels of fine dining service and courtesy are provided to guests. -Ensure Team Leaders and Attendants are following up on their side duties -Ensure the table setup is perfect and inspect all areas of restaurant prior to opening -Complete tasks as given by supervisors or managers -Assists management to maintain departmental SOP and ensures that all colleagues have a working knowledge and follow SOPs at all times. -Conducts team briefings, meetings and training as directed by Management. -Ensure the team is well groomed at all times -Supervises all aspects of food and beverage quality and hygiene and takes immediate corrective action concerns to Management. -Actively promotes the use of Up selling techniques within the outlet to exceed guest expectations and increase revenue. -Complete opening and closing side work. -Support other outlets when necessary and ensure to perform as per standards -Responsible for his/her learning ensuring that the product knowledge on food, beverages and restaurant facts is up to standard. -Supervises the level, consistency and quality of table and/or counter service of all menu items. -Maintain, clear, and reset tables. -Assist with group booking enquiries and secure incremental business -To ensure that the highest level of service is provided to guests consistently following the Nobu sequence of service. -Ensure that booking platforms are updated and restaurant is bookable at all times -Inspect mise en place and mise en scene ensure that all is up to standards prior to the daily briefing -Ensures the outlet is ISO compliant at all times. -Ensures that all outlet processes adhere to all food hygiene regulations and procedures.

Requirements

• flexible hours
• international
• 2-3 years
• luxury hotel
• communication
• leadership

What You Bring

-Willing to work flexible hours -International experience preferred -Minimum 2 – 3 years’ experience in a similar role in a luxury hotel or restaurant -Excellent communication, interpersonal and leadership skills

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About One&Only Resorts

-Founded in 2002 by Sol Kerzner as an ultra-luxury resort brand under Kerzner International. -Renowned for crafting one-off resorts and private homes in captivating global locations. -Operates across nine countries, with new destinations in Greece, Montana, and Antigua. -Focused on bespoke architectural design that reflects local culture and natural environments. -Typical offerings include high-end lodging, immersive cultural experiences, wellness, and adventure. -Standout for purpose-built destinations like One&Only Reethi Rah (Maldives) and private home experiences.

Sector Specialisms