Excellerate Quality Engineer

Overview

Ensures product compliance, handles customer quality concerns, and drives continuous improvement.

Key Responsibilities

• capa management
• customer audits
• fmea failuremodes
• quality metrics
• qms analysis
• control plan

Tasks

-Lead and coordinate external customer audits and visits; serve as quality point of contact for all external customer visits. -Support initial investigation and disposition decisions for Non-Conforming Material (NCM). -Lead CAPA development in response to customer request. -Ensure production process work instructions comply with specifications and standards. -Engage team members and other Subject Matter Experts to address process concerns related to customer quality. -Lead identification and maintenance of customer and industry standard failure modes for inclusion in the FMEA. -Lead the deviation process and ensure communication to the customer as required. -Ensure customer specifications are included in training, as required. -Lead CAPA development for repeat or systemic issues and ensure implementation. -Approve all changes and deviations from established guidance, including Engineering Change Orders. -Provide feedback and documentation to the customer, as required. -Lead response and actions associated with customer quality concerns, including responding to complaints and inquiries in their system. -Analyze NCM data trends through QMS software to promote manufacturing quality process improvements. -Ensure products comply with customer specifications, industry standards, regulatory requirements and Excellerate standards. -Support and manage in-process audits to ensure compliance and assess for gaps in the manufacturing process. -Assist team with RFQ’s and other quality related information as needed. -Create and maintain all required quality guidance for manufacturing readiness, including product Quality Plans. -Lead and manage customer quality metrics. -Lead analysis of customer quality metric data and identify opportunities to reduce customer defects. Collaborate with the site engineers to implement improvements. -Lead product-related corrective action (CAPA) discussion and closure. -Serve as one of the primary customer contacts for quality-related meetings, issues, including specification inquiries and audits. -Support development, execution, and maintenance of the Control Plan to ensure compliance with customer specifications, industry standards, and regulatory requirements and Excellerate standards.

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About Fti

-Founded in 1972, the company has grown into a national leader in engineering, construction, manufacturing and clean energy. -Branded under EnTech Solutions™, Excellerate® and Faith Technologies®, it offers end‑to‑end services from assessment and engineering to manufacturing and installation. -Projects range from medical‑facility expansions and high‑voltage data‑center infrastructure to cheese‑plant and expo‑center electrical systems. -The company invests strategically in technology, venture capital (like TitletownTech), and product innovation to stay ahead.

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