Dispatcher

Overview

Coordinate service schedules and handle customer communication as a dispatcher.

Key Responsibilities

• database management
• technician scheduling
• performance monitoring
• customer communication
• call scripts

Tasks

-Maintain and update customer databases with complete and accurate information -Ensuring the right technician is scheduled on the right service -Organize & coordinate daily schedules based on call priority & technician ability -Monitor performance of Service Technicians -Communicate with customers in a timely & effective manner -Deliver call scripts with an authentic cadence; be clear, compelling and personable

People Also Searched For

Benefits

-Continuous education to further your development -Pet Insurance -PTO, Paid Holidays, Paid Wellness Time -Medical, Dental & Vision Insurance -401k with 4% company match -Employee Discounts

About mainstream electric, heating, cooling, & plumbing

Nope

Sector Specialisms