Product Support Specialist

Description

• Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site.
• Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures.
• Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs.
• Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC’s./
• Provide control of onsite engineering changes to drawings and settings files.
• Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite.
• Effectively communicate open action items to proper initiatives for action planning and task assigning.

Requirements

• Occasional exposure to and requirement to work on around industrial equipment including switchgear/switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes.
• 6+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems. Bachelor’s degree in electrical engineering can substitute for 4 years of experience.
• Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noise
• Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit
• Ability to troubleshoot Switchgear and/or PowerGen equipment and systems.
• Ability to learn PowerSecure Microgrid Solution Products.
• PowerGen Products such as Volvo or PSI
• Possess good communication skills and demonstrate the ability to provide technical direction via phone and email.
• Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or
• Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision.
• Manual dexterity to operate digital equipment, including computers and PLC’s, protective relays, controllers and other such equipment with small fine buttons and operators.
• Travel will occasionally be required. Up to 45%.
• NFPA 70 ARC Flash Certified preferred
• Ability to troubleshoot and provide technical assistance on:
• Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day.
• Ability to understand and follow project scopes.
• Valid Driver’s License.
• Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory.
• Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations.
• Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings.
• Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators.
• Commissioning and field experience are recommended.
• Ability to understand and develop and/or make edits to Switchgear and/or

Benefits

• Competitive pay and a matching 401 (k) plan
• Tuition Reimbursement
• Wellness Incentive Programs
• Employee Referral Program
• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)
• Medical, dental, vision and life insurance coverage
• Flexible spending accounts/Health savings account

Training + Development

Interview process

Visa Sponsorship

Security clearance