Customer Service Representative

Overview

Provide exceptional customer service, manage orders, and support key accounts.

Key Responsibilities

• account management
• customer service
• order entry
• pricing quotes
• vendor negotiation
• report analysis

Tasks

-Coordinate with Account Manager on strategy and relationship building for assigned accounts -Project a positive, professional image of the company in all communications with customers, vendors, co-workers, and suppliers -Respond to all customer requests within same business day -Assigned a specific group of accounts that have sales targets and responsibilities -Establish, develop, and maintain excellent working relationships with customers, suppliers, and co-workers -Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51% -Provide collection assistance for assigned accounts as required to support credit department -Assist counter sales, as needed -Stay current with industry trends, products, and services; actively participate in vendor programs and courses -Analyze system generated reports to proactively track, expedite, and communicate to customers any changes in order promise dates -Take lead role in vendor pricing negotiation and special pricing agreement management for assigned accounts -Achieve overall gross margin levels established by management; profitably grow market share -Acquire knowledge of the company’s organization, structure, product lines, and policies and procedures -Suggest alternative products when a customer requested product is not available -Take ownership of customer’s requests, inquiries, and concerns promptly; follow through to customer’s satisfaction -Ask customers pertinent questions to define expectations regarding delivery dates and price -Perform duties in a professional manner by promptly providing accurate and thorough pricing quotations, product information, and order information -Process order entry information within same business day -Inform customers of industry events, product updates, and promotions -Act as main point of contact between customer and internal departments to ensure customer satisfaction -Take an active role in selecting, sourcing products, and providing solutions to assigned customers

Requirements

• microsoft office
• electrical products
• high school
• 2+ years
• customer service
• self-starter

What You Bring

-Handles or works with potentially dangerous equipment - Occasionally – up to 20% -Up to 50 pounds - Occasionally – up to 20% -Ability to effectively communicate orally and in writing with customers, suppliers, and employees -Knowledge of basic algebra, percentages, addition, subtraction, multiplication -2+ years of relevant experience -Must demonstrate ownership of assigned responsibilities and ability to get the job done in a timely manner -Ability to navigate and utilize online resources related to essential job duties and responsibilities -Must possess excellent customer service skills -Must possess knowledge of electrical products -Establish proficiency in current business system and related applications -Must be a self-starter with the ability to work independently and with little supervision -Must possess strong planning, organizational and execution skills -Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50% -Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51% -Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20% -Working knowledge of Microsoft Office -Must demonstrate good time management skills -Write credits in a timely manner -Travels to offsite locations - Occasionally – up to 20% -Excellent customer service and interpersonal skills -High School or GED - Required -Sit: Must be able to remain in a stationary position - Frequently – 21% to 50% -Up to 10 pounds - Frequently – 21% to 50% -Up to 25 pounds - Frequently – 21% to 50% -Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20% -Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20% -Must have the ability to set goals and meet deadlines

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Benefits

-Paid vacation and sick time -Health & Wellness Programs -Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. -Short-Term and Long-Term Disability Insurance -Professional Training & Development Programs -Career Advancement Opportunities – We like to promote from within -Employee Discount Programs -Paid company holidays plus flexible personal days per year -401K with Employer Match -Tuition Reimbursement -Medical, Dental, and Vision Insurance -Life Insurance -Flexible Spending Accounts -Commuter Transit Benefits

About Rexel Usa

-A leading distributor of electrical products and services across North America. -Operates through a wide network of branches, supporting industries such as energy, industrial, and residential sectors. -Plays a crucial role in powering smart solutions for buildings and infrastructure, enhancing both energy efficiency and sustainability. -Offers tailored solutions for key markets such as industrial automation, energy management, and the residential space. -Has a strong foundation of innovation and has developed partnerships with global suppliers to enhance its product offering. -Is involved in key projects across energy, infrastructure, and commercial spaces, helping to drive modern electrical solutions in various sectors. -Is constantly evolving, with a focus on advancing technology and digital solutions for customers, ensuring operational efficiency and smarter energy use.

Sector Specialisms