Service Response Supervisor

Overview

Oversee field service operations, safety, and team performance at Finning Canada.

Key Responsibilities

• safety meetings
• job reviews
• truck inspections
• resource allocation
• staff development
• repair management

Tasks

-Lead and participate in regular safety meetings. -Conduct mid-job reviews and communicate job changes to technicians. -Ensure compliance through proper truck inspections and documentation. -Conduct daily and scheduled review meetings (pre-job, mid-job, post-job). -Oversee technician productivity, allocate resources, and manage job progress. -Recruit, mentor, and develop staff, providing regular performance feedback. -Perform post-job review meetings and final inspections. -Conduct pre-job meetings to review scope of work and identify safety opportunities. -Lead and champion a healthy and safe work environment by ensuring all safety standards and procedures are followed. -Manage the repair process, including tooling, warranty, and inspection findings. -Spend 70% – 80% of your time in the field to ensure work scope is followed and address technical issues promptly. -Conduct in-person inspections to ensure JHA controls are used and updated.

Requirements

• team leadership
• caterpillar
• union management
• financial acumen
• safety standards
• contamination control

What You Bring

-2+ years experience in leading teams. -Strong understanding of the Caterpillar product line and processes. -Experience managing in a unionized environment is an asset. -Financial acumen and strong business understanding. -Understanding of the National Safety Code and contamination control. -Strong understanding of safety standards and Human Organization Performance safety model.

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Benefits

-Paid vacation with an increasing allowance based on years of service. -Matching pension contributions to help you save for the future. -Flexible option plan benefits with varying levels of coverage from day one. -Employee Share Purchase program with matching contributions. -Monday – Friday, 5 x 2 schedule. -Permanent, full-time role. -RRSP and TFSA options through Sunlife.

About Finning

-has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy. -operates in key global markets including Canada, South America, and the UK. -specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors. -plays a crucial role in powering large-scale infrastructure projects and driving resource development. -offers parts, maintenance, and innovative technological solutions to clients worldwide. -has supported some of the largest and most ambitious projects globally. -has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.

Sector Specialisms