Field Service Diesel Technician

Overview

Diagnose, troubleshoot, and repair CAT heavy equipment at customer sites.

Key Responsibilities

• tool maintenance
• equipment repair
• component rigging
• inspection logs
• customer communication
• technical coaching

Tasks

-Communicates with customers on the diagnosis and status of repairs, parts, and other concerns -Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher -Maintains tooling in good working order as per MSHA and OSHA regulations -Accurately troubleshoots and repairs CAT equipment the first time -Safely rigs or hooks components for lifting -Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs -Maintains credit card receipts for accounting purposes -Teaches and coaches other technicians in the field -Maintains truck and crane inspection logs on a daily basis -Maintains good customer records on jobs that have been assigned -Maintains service vehicle in safe and good repair -Transmits photos, timecards, service reports, and other information through e-mail -Promotes Wagner Equipment Co. to customers -Removes, repairs, and installs major components in varying configurations of equipment

Requirements

• high school
• class a
• msha
• cat equipment
• word/outlook
• 3+ years

What You Bring

-High School Diploma or GED -Class A or B Driver’s License -Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills -MSHA License -Intermediate Knowledge of DBS -Ascending or descending ladders, stairs, etc. -Reads, understands, and applies electrical and hydraulic schematics to repair work -Ability to work independently with little or no direction -Intermediate Knowledge of ET/SIS/SIS Web/STW -Heavy work that includes lifting and/or moving objects up to 100 pounds or more -Basic Knowledge of Microsoft Word and Outlook -Standing, walking, talking, sitting, use of hands & hearing -Well-rounded knowledge of CAT equipment -Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code -3+ years customer service experience -1+ years administrative/clerical experience -3+ years’ experience servicing heavy equipment -Relevant CAT related courses -75%- 100% -Safety & Product Knowledge

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Benefits

-Life and AD&D Insurance -Tuition Reimbursement -Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays -Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans. -Medical, dental, and vision insurance -Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7% -CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more. -DOT Health Card -Employee Assistance Program (EAP)

About Wagner Equipment

-Building a reputation by solving complex HVAC and cooling challenges across industries. -Evolved through acquisition and new leadership, maintaining engineering excellence. -Offers turnkey solutions from custom coil design to full installation and commissioning. -Specializes in mission-critical data center cooling, clean-room HVAC for biotech/electronics, QA lab environments, and industrial plant systems. -Design services emphasize precision, including custom coil replacements, humidity/temperature control, and engineered heat-transfer systems. -Remains a one-stop shop, integrating engineering, training, and long-term support under one roof.

Sector Specialisms

Security Clearance

-pre‑employment screenings include background checks, drug/alcohol testing, and fit‑for‑duty testing.