Director of Facilities, Lodging & Residential

Overview

Oversees lodging & residential facilities operations, budgets, maintenance, and team leadership.

Key Responsibilities

• regulatory compliance
• preventive maintenance
• security systems
• utility programs
• vendor management
• capital projects

Tasks

-Relies on a basic understanding of government regulations, codes and resources to ensure regulatory compliance in areas such as ADA, health and safety, and brand standards. -Assists in the bid process of, and tracks, monitors, and supports, capital projects. -May assume lead role and liaison to contractor on property projects (i.e. asphalt, lighting, etc.). -Creates and leads communications with property maintenance teams. Travels to properties and creates functional synergies within Areas, Complexes and Markets. -Supports company expectations to provide a safe and secure environment for employees, guests and residents with knowledge of security monitoring systems, loss prevention devices including locking mechanisms and cameras, and general safety requirements. -Builds and maintains collaborative and productive relationships with lodging and residential leadership, as well as Procurement, Construction, Architecture, Safety, shared services, and senior leadership. -Sets up, evaluates and works on utility programs. -Updates, audits, and evaluates Preventive Maintenance programs (PMs). Analyzes usefulness and accuracy to make recommendations on modifications such as frequency, training, and overall efficacy of systems. Creates and effectively delivers PM training. -Partners with General Managers (GMs) and Community Managers (CMs) on performance and talent management of property maintenance teams. Educates GMs and CMs on how to lead, understand and question the facilities and maintenance departments and positions. -Ensures fiscal responsibility by understanding and supporting properties’ budgets. -Creates, updates, maintains, audits and trains on SOPs (i.e., mechanical system parameters, utility programs, managing snow removal, swimming pool maintenance). -Assists with vendor selection and works with vendors to standardize expectations and bids. -Responds to crises and incidents and partners with leaders to provide necessary support and follow-up. -Ensures maintenance standards are defined and up to date for CSM and its hotel brands. -Leads Facilities Project Managers by selecting candidates, providing job specific learning and development, managing performance through constructive feedback, recognition, and coaching, delivering performance reviews, and making employment decisions. -Participates in interviews and selection decisions for property maintenance teams. Onboards, educates, and mentors property maintenance teams as needed. Conducts audits and property walks with property maintenance teams and verifies that work is complete and meets quality expectations. Work includes capital expenditures, PMs, deferred maintenance, repairs, safety requirements, equipment standards, etc. Provides support for, and guidance toward, achieving guest and resident satisfaction goals.

Requirements

• hotel experience
• hvac
• microsoft office
• degree
• pms
• communication

What You Bring

-Hotel experience required; full-service, limited-service, multi-property and multi-family preferred. -Technical and mechanical aptitude; certifications preferred (i.e. HVAC, electrical, refrigeration). -Proficiency in computer skills; Microsoft Office preferred. -Travel up to 30% of the time. -Four-year degree in relevant field, or relevant experience. -Reads, understands and asks questions on vendor and procurement contracts. -Strength in skills such as effective verbal and written communication, conflict management, innovation, process improvement, and prioritization. -Operates with integrity, adaptability, and attention to detail. -Demonstrated understanding of: PM programs, property systems (PMS, POS), and major mechanicals. -Learns, shares knowledge of, and trains on the equipment and systems.

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About Csm Corporation

-It designs, renovates and manages commercial, retail, multi-family and lodging properties. -Its portfolio spans millions of square feet—covering hotels, apartment communities, offices and retail spaces. -Typical projects include development of hotels under Marriott, Hilton and Hyatt brands, mixed‑use complexes and residential communities. -It combines entrepreneurial roots with an award‑winning track record in design, development and customer service. -CSM’s leadership team comprises experts in engineering, revenue management, lodging operations and sales. -Standing out for its integrated approach, the firm handles acquisition, development, leasing and long‑term asset management under one roof.

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