Property Manager

Description

• Establish consistent high-quality customer service with tenants across the portfolio; engage in professional dialogue with tenants to resolve their questions and concerns in a timely manner;
• Identify tenancy issues that may require legal referral and coordinate with the Legal Department
• Coordinate with maintenance staff to ensure all code violations and other repair concerns at properties are cleared
• Follow up with tenants on arrears 30 days past due by phone and letter; cooperates with Legal and Collections Department on other collections activities.
• Perform move in and move out walk-through apartment inspections with tenants
• Maintain consistent, open communication with tenants pursuant to the Communications Policy; ensures tenants know how to reach appropriate staff, and ensures all appropriate communications to tenants and staff are posted in buildings as needed, including during emergencies and service disruptions.
• Maintain tenant files
• Maintain communication with management and compliance team during operational emergencies
• Refer tenants for RiseBoro supportive services or benefit entitlement support upon request
• On occasion, be available to address emergencies that arise in their building outside of typical business hours
• Approve invoices of less than $1000.00
• Ensure that buildings are operating within budget
• Assign work to maintenance staff as needed, in cooperation with Building Maintenance Supervisors
• Ensure timely completion of annual recertifications
• Coordinate with Leasing Manager to ensure timely completion and collection of lease renewals
• Review and submit Purchase Orders for any supplies or equipment needed in the building
• Oversee turnover process to ensure vacant units are ready for occupancy within 30 days of vacancy

Requirements

• Certified Housing Assistant Manager preferred
• Detail oriented
• Bilingual (Spanish/English) strongly preferred
• Minimum of 2 years of experience in property management
• LIHTC certification required within six months of hire.
• Excellent oral and written communication and interpersonal skills, including demonstrated ability to work well with varying levels of staff members.
• Affordable housing management experience preferred
• Proficient with Microsoft Office Suite or related software; intermediate to advanced working knowledge in Microsoft Excel.
• Ability to successfully manage multiple working relationships
• Knowledge of Yardi program preferred

Benefits

• In older-adult buildings, collect rent payments.

Training + Development

Interview process

Visa Sponsorship

Security clearance