Technical Service Manager- HVAC

Overview

Manage HVAC technical support, training, and field service for dealers.

Key Responsibilities

• rma support
• installation validation
• technical support
• product training
• project management
• site visits

Tasks

-Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on the success of Corrective Actions -Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints -Produce materials and conduct installation and service training sessions -Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates -Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes -Ensure the availability and quality of communications with our customers -Provide support for dealers/contractors to resolve technical issues -Formal Product Training – effectively train/educate customers on our products -Responsible for high quality, cost-efficient and on-time service operation (internal and external) -Manages projects and processes while working independently and with limited supervision -Produce training materials for sessions -Coaches and reviews the work of lower-level professionals

Requirements

• hvac certification
• high school
• ms office
• 5+ years
• technical support
• customer service

What You Bring

Daikin Comfort Technologies Dist, Inc. is seeking a professional, skilled individual for our HVAC Technical Service Manager position for our branch operations group located remotely, but local, to Wood Dale branch. The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives. Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. -High School Diploma or GED equivalent -HVAC training/certification required -Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation -Proficiency in MS Outlook, Word, Excel, and PowerPoint -Travel is required – up to 30% -5+ years in field service and repair -Ability to apply good judgment, strong work ethic, and integrity on the job. -Must be able to perform essential responsibilities with or without reasonable accommodations -Applies advanced knowledge of job area typically obtained through advanced education and work experience -Excellent customer service, relationship management, and interpersonal skills -Excellent organizational, time management, and project management skills -Must have excellent communication skills both written and verbal and HVAC technical acumen -Highly self-motivated and directed with the ability to work in a fast-moving environment -Ability to apply good judgment, strong work ethics, and integrity on the job -Strong HVAC technical knowledge, operating systems, mechanical and electrical ability -High level of attention to detail and problem-solving skills

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Benefits

> Growth Opportunities - there are immense opportunities to grow your career. > Training programs are available to help guide team members and develop new skills. > Benefits are effective on day one for all full-time direct hires.

About Daikin Comfort

-Merges Daikin’s global tech with Goodman’s U.S. acquisition roots. -Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers. -A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.

Sector Specialisms

Visa Sponsorship

-no employer-sponsored work authorization will be provided; applicants must be authorized to work in the u.s.