Territory Product Support Manager – Ag Parts & Service

Overview

Provide dealer support for parts, service, warranty and training across SK, AB, MB.

Key Responsibilities

• failure data
• parts booking
• service training
• field diagnostics
• warranty management
• repair coordination

Tasks

Acting as a key liaison between dealers, customers, and internal teams, this role gathers field insights, reports technical issues, and drives continuous product and service improvements to enhance customer satisfaction. This position plays a critical role in strengthening Brandt’s dealer service capabilities. You'll work closely with Dealer Service and Parts teams to improve support, ensure appropriate parts inventory, and provide training on systems and processes. The role involves fieldwork to diagnose and resolve service issues, assist with product improvement programs, and ensure proper equipment setup. -Responsible to gather and document failure data on recurring failures where there is not a known resolution (i.e. equipment size, configuration, type and mode of failure) -Monitor customer and dealer satisfaction upon resolution -Gather further information in a timely manner -Contribute to and implement the Customer Support Strategy in coordination with the Territory Manager for each dealer -Promote Parts booking programs and work with dealers to grow parts sales -Make follow up calls -Communicate directly with dealers, Territory Managers, and other internal departments to maintain relationships with the customer throughout the failure and product resolution time -Continue to investigate field issues until resolution is found -Provide dealer service and warranty training -Work with dealers to resolve service issues that may arise for Brandt products -Make recommendations and work with Platform Team Leads and Quality/Operations to find a sufficient resolution -Confirm alignment, configuration and proper set up -Take measurements, gather environmental data, and observe operating methods -Assist in administering Company Product Warranty/Product Improvement Program (PIP) -Instruct dealer tech on minor adjustments or installations as required based off engineering approved modifications -Assist the service team in the development of informative training materials -Maintain strong relationships with the Service and Parts personnel at the dealership -In major failures, lead and coordinate the repair efforts with the Dealer, Territory Manager, and any necessary internal departments using all necessary resources available

Requirements

• driver's license
• mechanical technologist
• agriculture
• problem solving
• leadership
• communication

What You Bring

Brandt is currently seeking a passionate and vibrant Territory Product Support Manager – Ag Parts & Service, based remotely in Saskatchewan to join our team. This role requires the ability to travel to Alberta, Saskatchewan and Manitoba. -Possess a valid Driver’s License -Excellent planning, organizational, and time management skills -Strong problem-solving skills -Ability to think analytically -An experienced leader -Possess a high level of customer focus -Effective communication skills (both written and oral) -A farming background and/or experience with agriculture equipment is a great asset -A successful candidate is a Mechanical Technologist or has similar education/experience -Travel requirement up to 70% on an as needed basis

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About Brandt Group Of Companies

-The company operates in several key sectors, including industrial, energy, infrastructure, and utilities, delivering projects that span from heavy civil work to renewable energy solutions. -Brandt specializes in offering integrated solutions for complex projects, leveraging its extensive knowledge base and a commitment to quality. -Notable projects include providing advanced technology and machinery for industrial sectors, as well as contributing to sustainable energy solutions. -With a strong foundation in the construction and engineering industries, Brandt has built a solid reputation for delivering large-scale, mission-critical projects across North America.

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