Leasing Specialist

Description

• Follow-up with prospects that did not close and attempt to close the sales again. If unable to help prospect, refer them to sister communities to meet their needs.
• Respond to all resident, vendor, management and owner emails in a timely manner
• Manage Airbnb reservations, upon request, for current guest suites listed as Airbnb
• Participate as host for Music in Mears
• Always Represent the company in a professional manner
• Learn and ensure compliance with all company, local, state and federal safety rules
• Ensure that unsafe conditions are reported and corrected in a timely manner.
• Quickly complete maintenance service requests. Inform the maintenance staff immediately. Answer questions for residents about the community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters
• Greet all prospects and qualify by covering all criteria (asking questions, utilizing guest cards, etc.)
• Participate as host for Jazz Festival
• Walk prospects through the application process and monitor screening results in RHR. Once approved, generate their new lease and coordinate lease signings.
• Provide general clerical assistance to the community office acting as a primary receptionist, logging messages for management in their absence, contacting residents with reminders of lease renewals and relaying maintenance messages to residents per maintenance request
• Distribute all company or community issued notices
• Assist in monitoring advertising effectiveness
• Assist couriers delivering packages with Luxer One codes/signing for packages
• Place, remove/update banners, signs and billboards
• Assist vendors with keys from the KeyTrak system on a daily basis
• Immediately record all telephone and in-person visits on appropriate guest cards and enter all information into Yardi.
• Assist the leasing/marketing manager in updating monthly newsletter
• Communicate daily updates to security upon their arrival at 4 p.m. Monday through Friday
• Maintain up-to-date resident and prospect information within Yardi.
• Ensure apartment is ready for resident upon agreed move in date
• Contribute to the cleanliness and curb appeal of the community on a continuing basis
• Assist the leasing/marketing manager with resident functions and social events monthly. Attend functions and participate as host.
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments
• Respond to all requests for guest suite and social lounge reservations
• Prep move in bags and gifts prior to their arrival
• Manage cleaning of up to five guest suites by communicating with Intact on scheduling cleans
• Manage and update storage lists for all storage lockers in the community by maintaining a list for residents on first come first serve basis. Complete monthly audit of storage lockers and notify residents of new openings. Update all leases accordingly.

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance