Systems Analyst I

Overview

Support IT ops by documenting workflows, managing forms, SharePoint, tickets, and access.

Key Responsibilities

• form administration
• sharepoint management
• ticket monitoring
• access management
• workflow audits
• documentation

Tasks

-Collaborate with stakeholders to improve form usability & data collection processes -Conduct periodic audits for several business applications and provide guidance, recommendation steps to stay in compliance. -Identify patterns and educate/train teams for efficiency and continuous improvements. -Lead & support with administering forms using jotforms, MS forms etc. to meet the needs of business and/or processes. -Analyze and document business/system workflows across IT. -Create & maintain SOP documentation, FAQs, and policy updates for tools & processes. -Assist with managing SharePoint sites including IT Portal development and support other departmental pages/requests. -Coordinate with managed service providers and internal teams to track ticket metrics. -Monitor ticketing workflows in AutoTask and enable monitoring/tracking of dashboards/queues. -Maintain internal IT support documentation and training resources through lunch n learn sessions, internal learning management system, etc. -Assist in managing user access for business applications in scope for IT and partner with other technical teams to assist with SSO configurations & rollouts.

Requirements

• computer science
• 2+ years
• lucidchart
• office 365
• jira
• ticketing

What You Bring

-Basic understanding of integrations, workflows. -Strong communication and interpersonal skills. -Ability to manage multiple priorities. -Strong documentation & organization skills. -Bachelor’s degree in computer science preferred with relevant internship experience or 2+ years of experience in IT as a Systems / Applications Analyst. -Knowledge of support processes and ticketing systems. -Analytical mindset with attention to detail. -Eagerness to learn and grow in a collaborative environment. -Familiarity with diagramming tools – Lucidchart. MS Visio. -Exposure to using SharePoint, Jotforms, and Office 365. -Understanding and basic knowledge of tools like JIRA, Smartsheet.

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About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms