IT Support Specialist

Overview

Provide technical support, troubleshooting, and training for staff while managing IT assets.

Key Responsibilities

• hardware support
• application support
• advanced troubleshooting
• asset management
• it projects
• user training

Tasks

-Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service -Provide desk side training upon request for enterprise applications -Provide local office coordination and communication of technical support topics/issues of interest -Request hardware and software through the requisition system as directed by their supervisor -Provide hardware support, printer and printing support -Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets -Participate in enterprisewide IT projects and initiatives -Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team. -Provide support for software applications -Provide advanced troubleshooting on complicated IT issues -Apply technology to address business needs and constraints -Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources -Diagnose system hardware, software, and operator problems -Assist the IT Support team with software inventory where required

Requirements

• microstation
• autocad
• projectwise
• gis
• business analysis
• travel

What You Bring

-Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions -Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS -This position may include travel

People Also Searched For

About Hdr

-provides innovative and sustainable solutions for infrastructure, buildings, and the environment. -combines engineering, architecture, and environmental stewardship in a holistic approach. -designing award-winning transit systems, water treatment plants, and energy-efficient buildings. -iconic public buildings and large-scale infrastructure projects.

Sector Specialisms