TechOps Generalist

Overview

Deliver day-to-day tech support, manage IT projects, and ensure secure enterprise operations.

Key Responsibilities

• process automation
• security integration
• office tech
• troubleshooting
• self‑service
• saas migrations

Tasks

-Continually find opportunities to automate our processes and improve the user experience -Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience -Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control -Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems -Empower our people to help themselves by designing and building self-service solutions -Managing supplier relationships and the procurement process for SaaS and hardware -SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace -Lead and manage complex technical projects with multiple stakeholders from around the business. -Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems

Requirements

• sso
• cisco meraki
• mdm
• okta
• scim
• scripting

What You Bring

For us, a Generalist isn’t about knowing a little of everything, it’s someone who’s deeply experienced in several facets of Enterprise IT. We are very excited to be building a small and efficient TechOps team at Octopus. We are looking for an ambitious, knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way. -Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML -Experience of designing and installing office networks - we use Cisco Meraki -Office fit-outs, including tech like network, AV, access control etc -macOS and Windows MDM migration -Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks -Experience with Identity & Access Management systems like Okta or Microsoft Entra -Understanding of identity provisioning technologies such as SCIM -Though our tech stack includes HiBob, Okta, Kandji, Kolide & Zscaler amongst others, we really value someone with a breadth of experience leading on technical projects across various technologies and platforms. Lived in Entra and Intune? Awesome! -Enough technical knowledge to be able to articulate yourself to both your techy peers and a novice user -To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time -Experience working with multiple teams and managing multiple stakeholders -Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices

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Benefits

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! -Visit our UK perks hub - Octopus Employee Benefits

About Octopus Energy

-Founded with a mission to disrupt the energy sector with clean and affordable solutions. -Revolutionized the way consumers access renewable energy by making it easier and cheaper to switch to green energy. -A leader in the UK’s transition to renewable energy, specializing in solar, wind, and other clean technologies. -Through innovative technology and a customer-first approach, the company scales up energy solutions for homes and businesses. -Operates in multiple countries, providing both residential and commercial clients with green power and smart energy services. -Created a cutting-edge energy platform, Octopus Energy Power, that optimizes energy use and reduces costs. -Focuses on using technology to simplify energy management and reduce carbon footprints for consumers worldwide. -In addition to supplying energy, Octopus invests heavily in infrastructure to drive the future of energy generation and storage. -Has an impressive portfolio of projects that span across solar and wind farms, creating a large impact on the renewable energy landscape. -Known for a commitment to reducing reliance on fossil fuels while maintaining reliable and cost-effective energy solutions.

Sector Specialisms