Apprentice Team Leader

Overview

Oversee apprentices' performance, development, and operations to become approved installers

Key Responsibilities

• performance review
• risk management
• admin management
• recruitment support
• onsite training
• work prioritisation

Tasks

-Coordinate performance reviews for all Apprentices and measuring against agreed departmental, business and Government SLAs, ensuring every opportunity is undertaken for targets to be achieved. -Foster an environment of teamwork to ensure all services are delivered on time and company targets are met. -Manage all performance and behavioural concerns with Apprentices as the first level of escalation, complex concerns are to be escalated to Senior Managers where required. -Attend regular Apprenticeship Team meetings focused on continuous improvement across the programme and identifying where potential reviews are required and suggesting ideas to improve the programme. -Manage all administrative elements, including mileage, timekeeping, absence and holidays in line with business policies and procedures. -To support Apprentice recruitment campaigns through initial vetting, screening, interviewing and assessment centres in line with the business requirements of locations and inclusive and diversity key drivers. -Ensure that the Installer profile is appropriate - the Apprentices are utilised effectively and that relevant on-site training and development is being maintained in accordance with the Apprenticeship Standard. -Track and monitor each Apprentice's performance, using Wickes' training criteria alongside our training provider's learning duties and functional skills (if relevant). -Prioritise workload and determine the appropriate course of action. -Highlight risks and impacts to the programme, department and business. Risk management includes Health and Safety compliance and reporting, TTC compliance and safe working practices within customers' homes and training providers.

Requirements

• interpersonal
• collaboration
• communication
• creative
• leadership
• risk management

What You Bring

-Interpersonal skills - able to build strong working relationships quickly. -Ability to work collaboratively and carry out tasks effectively. -Knows when to seek help, support and advice. -Effective communication including listening skills. -Ability to ‘think outside the box’ with a creative approach. -Experience of leading a team with direct / indirect reports. -Ability to lead, coach and mentor. -Ability to assess and mitigate risk for the business.

People Also Searched For

Benefits

-Contributory pension scheme -Colleague discount -Competitive bonus -Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme.

About Wickes

-a trusted name in the UK home improvement industry. -specializes in providing DIY products, tools, and materials for both homeowners and professionals. -known for a wide range of building materials, from timber to plumbing supplies, supporting various residential and commercial projects. -has a strong presence in the retail sector, focusing on convenience and accessible home improvement solutions. -This includes advice, online ordering, and delivery services. -has grown significantly and operates numerous locations across the UK. -evolved into a key player in the UK retail space for DIY enthusiasts and professional contractors. -offers tools, appliances, and building products tailored for both large-scale and small home improvement tasks. -stands out by serving both the DIY and professional markets effectively in a competitive industry.

Sector Specialisms