Front Desk Supervisor

Overview

Supervise front desk staff to ensure guest satisfaction and operational efficiency.

Key Responsibilities

• payroll
• guest service
• staff supervision
• training
• cash audit
• balance reconciliation

Tasks

-Assist Operations Manager, AGM or GCM with the payroll process. -Respond to any guest complaint in a timely, professional and hospitable manner. -Participate in the interviewing process for Front Desk Associates. -Initiate or suggest plans to motivate Associates to achieve work related goals. -Supervise and coordinate the activities of the Front Desk staff. -Provide the highest quality of service to the guests at all times. -Complete period end tasks, including an audit of cash over and short to include inventories. -Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures. -Promote teamwork and Associate morale. -Monitor & enforce Front Desk uniform brand & company standards. -Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and training. -Conduct ongoing training of all Front Desk Associates to increase job knowledge and skill level. -Ensure that the hotel is balanced daily and that discrepancies are communicated with the appropriate hotel management.

Requirements

• english
• math
• microsoft
• front desk
• leadership
• problem solving

What You Bring

-Must have a good command of the English language and be able to read, write and speak English fluently. -Must have sold math skills. -Must possess solid relationship-building skills, people focused, highly organized and guest centric. -Must have prior Front Desk Experience. -Must be able to work a flexible schedule which includes evenings, weekends and holidays. -Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed. -Minimum of a High School Diploma and some college preferred. -Ability to lead, train, and motivate team members. -Must have reliable transportation. -Strong communication and problem solving skills.

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Benefits

-Voluntary Short Term -Paid time off -Medical, Dental, Vision & 401 (k) with company match -Life & Accidental Death Insurance -Dental insurance -Employee discounts -Vision insurance -Health insurance -Competitive salary -Paid Time Off -Hotel Discounts -Bonus based on performance -Training and Development Opportunities and Much More! -Free uniforms -401(k) matching

About Ltd Hospitality Group

-Over decades it grew into a prominent developer and manager of branded hotels under Marriott, Hilton, Hyatt and IHG flags. -Today its portfolio spans the Mid‑Atlantic, delivering polished accommodations and consistent guest experiences. -Projects range from ground-up full‑service hotels to conversions, each tailored to brand standards and local demands. -Its in‑house teams handle everything from legal and facilities to finance, revenue management and sales & marketing. -The group is known for family‑oriented leadership and a relational approach that fosters long‑standing brand and investor partnerships. -A standout feature is its regional focus—specializing in Mid‑Atlantic hospitality markets, with deep local insight.

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