Key Accounts Administrator

Overview

Admin hub handling queries, records & support for key accounts and regional managers.

Key Responsibilities

• complaint resolution
• purchase orders
• order processing
• job records
• customer liaison
• team coordination

Tasks

-Resolution of complaints -Purchase order management -Processing and uploading orders -Creation, organisation, and maintenance of job records -Telephone and email liaison with customers regarding; quotations, works orders, service delivery, customer queries -Liaising with the accounts and tender teams, as well as the business development managers -Correspondence to customers and franchisees

Requirements

• crm
• microsoft office
• credit control
• customer service
• communication
• administration

What You Bring

-Customer focused approach with a professional and friendly telephone manner -Good attention to detail -Credit control experience beneficial but not essential -Strong communication skills -Motivated and organised -Previous experience working on a CRM system desirable. -Administration skills -Ability to work on own initiative and as part of a dedicated team -Proven track record of customer service -Inbound and outbound call handling -IT literate (Microsoft Office)

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Benefits

-Countrywide Grounds Maintenance -Greensleeves Lawn Care -Dream Doors -Flexible attitude to work

About Neighbourly®

-Seamlessly matches local consumers to vetted service experts through its global HQ in Waco, Texas. -Known for rapid response, consistent quality, and local accountability, backed by national infrastructure and digital platforms. -Acquired Greensleeves in 2022, expanding its lawn-care reach with 108 new locations across the UK. -Franchise model spans both residential and commercial sectors, enabling cross-vertical referrals for operators.

Sector Specialisms