Yardi Support Specialist

Overview

Provide client support for Yardi Voyager, manage tickets, deliver training, and improve processes.

Key Responsibilities

• ticket management
• knowledge base
• system training
• onsite support
• documentation
• client support

Tasks

-Prepare documentation to support system administrative functions, procedures, and processes. -Escalate tickets to Director, Yardi Systems as necessary. -Duties include training, planning, prioritizing tasks, addressing complaints, and resolving issues. -Evaluate support requests to identify opportunities for clients to leverage technology and best practices to enhance efficiency and optimize technology platform. -Collaborate with team members and clients professionally, patiently, and supportively. -Lead professional and business meetings, whether in person, via web, or over the phone. -Maintain strong, positive relationships with both internal teams and software vendors. -Provide both onsite and offsite support to help clients fully utilize the system and maximize platform benefits. -Design and deliver training programs, including curriculum, agendas, and exercises. Demonstrate system features and ensure training meets or exceeds client expectations. -Oversee the ticket queue in the support ticketing system, ensuring that requests and solutions are properly documented. Additionally, create and maintain knowledge base articles. -Develop content, ask insightful questions, and lead discussions to thoroughly understand clients' current and future needs, ensuring a high level of service. This involves gaining a detailed understanding of client goals, needs, and priorities. -Provide support to clients in accordance with contracted Service Level Agreements (SLAs).

Requirements

• yardi
• microsoft
• finance
• bachelor's
• customer service
• organizational

What You Bring

-Excellent Organizational Skills -At least 2 years of experience with Yardi Systems software. (Voyager, Residential, RentCafe, CRM, Maintenance, Core financial) -Ability to adapt and manage priorities -Solution Oriented Approach -A bachelor’s degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience. -1 to 2 years Finance/Accounting experience strongly desirable. -Effective communication skills -Exhibit excellent time management skills to meet deadlines. -Technical skills -Proficiency with Microsoft Office, Microsoft Teams, and Microsoft 365 is preferred. -Exceptional Customer Service Skills -Conflict resolution experience -Proven ability to teach processes and procedures effectively.

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Benefits

-Paid Time Off (PTO): Enjoy 22 days of PTO annually to recharge and take care of personal matters. -401(k) Plan: Competitive company match to help you plan for your future. -Paid Holidays: 15 paid holidays throughout the year to celebrate and relax. -Competitive Market Pay: We offer competitive salaries to ensure that your compensation reflects your skills and experience. -Medical, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy.

About Lurin

-A prominent investment firm focusing on real estate and infrastructure. -Blends strategic investment with asset management expertise for sustainable growth. -Portfolio spans various real estate sectors, including residential and commercial developments. -Specializes in large-scale infrastructure projects, such as transportation and utilities. -Integral in shaping urban landscapes globally through high-impact projects. -Partners with industry leaders to innovate and create lasting value in the built environment.

Sector Specialisms