Head of Property Management

Overview

Lead and manage property management teams, drive strategy, income, compliance.

Key Responsibilities

• revenue management
• regulatory compliance
• lettings management
• unit oversight
• performance management
• client experience

Tasks

-Drive key income streams including renewals income and property management income, ensuring targets are achieved or exceeded. -Work closely with board-level executives to provide strategic insights and updates on market conditions, lettings legislation, and business performance. -Lead, train, coach, and mentor property management staff to achieve professional growth and high performance. -Lead from the front in delivering an exceptional client experience. -Uphold the brand values and reputation of John D. Wooden Company and its associated brands. -Champion high standards of governance and risk management within all property management activities. -Oversee the management of all occupied units across the business and its brands. -Implement and execute business strategy in line with the company’s goals and growth plans. -Lead, inspire, and manage property management teams across all PMCs. -Foster a culture of accountability, collaboration, and excellence across the department. -Maintain oversight of the lettings portfolio, ensuring compliance, efficiency, and client satisfaction. -Conduct regular performance reviews and ensure robust people management processes are in place. -Ensure all processes and documentation comply with ARLA Propertymark standards and relevant legal requirements. -Monitor and manage the retention of occupied units within the managed portfolio. -Ensure consistent delivery of outstanding service across all touchpoints. -Maintain a strong understanding of HR best practices and support the professional development of all team members. -Serve as one of the company’s subject matter expert on lettings legislation, including the Renters’ Rights Bill and other regulatory frameworks.

Requirements

• arla qualified
• uk lettings
• people management
• leadership
• customer-focused
• property management

What You Bring

-Highly organised, commercially astute, and customer-focused. -Demonstrated ability to drive performance and implement strategic initiatives. -Deep knowledge of the UK lettings and property management industry, including relevant legislation and emerging trends. -ARLA qualified (Level 4 or equivalent preferred). -Skilled in people management, performance reviews, and HR processes. -Strong leadership, communication, and interpersonal skills with the ability to inspire and motivate teams. -Excellent presentation and articulation skills, with the ability to engage confidently at board level. -Proven experience leading a property management department

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Benefits

-Full accountability for Renewals department and income, Property management income.

About John D Wood & Co.

-Began with a single office and quickly built a reputation handling major London houses and estates -Expanded across London and the South of England during the 20th century, branching into commercial and development work in the 1950s and 60s -Acquired by Countrywide in 1997 and by Connells Group in 2021 -Operates around 28–30 offices in London and the South -Known for high‑end residential sales and lettings, off‑market transactions, corporate relocation services, valuations, surveying and interior consultancy -Early adoption of agency technology (computer network in 1980, online property listings since 1995) -Heritage client base includes royal and celebrity vendors -Major increases in profits and transaction volume recorded in recent years

Sector Specialisms