Medical Office Receptionist

Overview

Handles patient check‑in, calls, appointments, billing, and records in a medical office.

Key Responsibilities

• insurance verification
• emr scanning
• scheduling
• documentation
• medical records
• compliance

Tasks

-Prepare patient information for upcoming appointments. -Collect co-pays and outstanding balances. -Verify insurance eligibility via websites and phone. -Maintain strict confidentiality of sensitive information. -Prepare urgent referral lists for provider review. -Interact with provider offices, insurance companies, and healthcare vendors. -Send and receive medical records with proper authorization. -Process incoming faxes and sort accordingly. -Maintain IPA and Health Plan compliance standards. -Send appointment reminder texts to patients. -Enforce company policies and safety procedures. -Accept and provide constructive feedback. -Schedule appointments and manage provider calendars to reduce gaps and ensure timely care. -Check voicemails daily and respond as needed. -Accurately document patient concerns, messages, and appointment details using proper grammar and spelling. -Call patients for telehealth appointments, verify address, pharmacy, and insurance information, and forward the call to the provider. -Represent the company positively and professionally. -Collect and distribute mail from the mailbox. -Greet and check in patients. -Maintain confidentiality and comply with HIPAA regulations. -Scan external records into the EMR system appropriately.

Requirements

• hipaa
• cpt
• icd-10
• microsoft office
• medical terminology
• customer service

What You Bring

-Minimum six (6) months experience in a medical office environment required. -Strong customer service and first-line problem-solving skills. -Regular attendance and travel as required. -High attention to detail and accurate documentation. -Familiarity with various insurance types and eligibility websites preferred. -Answer incoming calls using excellent customer service skills. -Ability to work independently and as part of a team. -Ability to multi-task, manage time effectively, and meet deadlines. -Working knowledge of HIPAA and compliance guidelines. -Excellent oral and written communication. -Basic computer skills; accurate typing and 10-key proficiency. -Knowledge of medical terminology, CPT, ICD-10, and reference tools relevant to Medical Assistant scope of practice. -Active listening and critical thinking. -Microsoft Office (Word, Excel, PowerPoint) preferred.

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Benefits

-Employee Assistance Program -Short and long-term disability -Time Off/Leave (PTO, Vacation or Sick Leave) -Medical, dental & vision -Life Insurance (Voluntary Life & AD&D for the employee and dependents) -Critical Illness, Accident, and Hospital -Health Spending Account (HSA) -Transportation benefits -401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

About Actalent

-Born in July 2021 by merging Aerotek’s engineering & sciences arm with EASi, Actalent emerged as a focused engineering-and-science partner. -Backed by Allegis Group, it drives scale and speed to market via contract, managed, and technical services. -Headquartered in Maryland with global reach, it deploys specialized teams across North America, Europe, and APAC on Fortune 500 projects. -Typical engagements span EV design, vaccine development, lab services, clinical research, and infrastructure systems. -Expertise covers a wide spectrum: aerospace, defense, healthcare, manufacturing, software systems, environmental and civil engineering.

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