Client Support Advisor

Overview

Assist clients, handle queries, coordinate resolutions, and maintain service records.

Key Responsibilities

• planning
• scheduling
• sla management
• record keeping
• system updates
• client relations

Tasks

-Support the planning and scheduling of works, ensuring SLAs and KPIs are met -Coordinate with internal teams to resolve issues and deliver service excellence -Maintain accurate records and update systems with job progress and outcomes -Act as the first point of contact for client queries, ensuring timely and professional responses -Build strong relationships with clients and colleagues to support smooth operations

Requirements

• microsoft office
• crm
• customer service
• communication
• multitasking
• organisation

What You Bring

-Ability to multitask and work under pressure -Previous experience in a customer service or administrative role -Strong communication and organisational skills -Proficiency in Microsoft Office and CRM systems

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Benefits

-Supportive team environment -Hybrid working model for better work-life balance -Opportunities for training and development -Competitive salary and benefits package

About Wates Group

-Provides integrated solutions across sectors like residential, commercial, and infrastructure. -Has played a pivotal role in delivering some of the UK's most notable projects, including landmark developments and large-scale infrastructure projects. -Committed to innovation in construction techniques and sustainable building practices. -Notable projects include iconic residential communities, advanced industrial facilities, and complex public sector developments. -Collaborates with government entities, private sector clients, and developers in long-term partnerships. -Remains a family-owned company, upholding a legacy of trust, quality, and commitment to the built environment.

Sector Specialisms

Security Clearance

-basic disclosure and barring service (dbs) check at offer stage -additional pre‑employment checks may apply