Permit Operations Lead (NYC Hybrid)

Overview

Lead end‑to‑end construction permit process & support customers using AI platform

Key Responsibilities

• permit management
• compliance checks
• approval tracking
• report generation
• customer liaison
• process optimization

Tasks

-Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities. -Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities. -Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible. -Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders. -Customer Point of Contact: Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements. -Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency.

Requirements

• construction permitting
• project management
• analytical
• customer success
• 5+ years
• leadership

What You Bring

-NYC based: Ability to work from our NYC office Monday, Wednesday, and Friday. -Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions. -Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail. -Analytical Thinker: Data-driven decision-making is your specialty. You are skilled at gathering, interpreting, and leveraging data to enhance customer conversations and improve processes. -Critical thinker and problem-solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions. -Construction Permitting Expert: You have extensive hands-on experience in construction permitting, with a thorough understanding of regulations, compliance, and the entire permit lifecycle. To be successful at this role will require excitement about this space and the construction industry at large. -Initial assessment, 30 minutes -Outstanding communication: Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs. -Customer-Centric: You excel at building and maintaining strong customer relationships, understanding your customers’ unique needs, and identifying how PermitFlow can support their success and growth. -Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle. -5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment. -Multi-state expertise: Experience working on permitting projects across multiple states or regions is highly preferred. -Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development.

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Benefits

-🎤 Team building events -🌴 Unlimited PTO -Hiring Manager interview, 30 minutes -🩺 100% Paid health, dental & vision coverage -🎧 Home office & equipment stipend -Recruiter interview, 20 minutes -Permitting take-home challenge, 1-3 hours, 3 day time limit -💻 Company issued laptop -📈 Equity packages -💰 Competitive Salary ($USD) -Second Hiring Manager interview, 30 minutes

About Permitflow

-Founded in 2021 by software and construction veterans, PermitFlow launched to tackle the notoriously slow and opaque permitting process in the U.S. -Today its platform supports permit prep, submission, monitoring and municipal liaison—streamlining workflows for builders and developers. -Specializing across residential, commercial, industrial, government and civil-infrastructure work—from water utilities to energy and transport projects. -Notably integrates with Procore and partners with TraceAir, embedding permitting into broader construction and land-development ecosystems. -Boasts a team of local permitting experts working alongside software to reduce review times by up to 60%.

Sector Specialisms

Interview Process

-initial assessment (30 minutes) -recruiter interview (20 minutes) -permitting take‑home challenge (1‑3 hours, 3‑day limit) -hiring manager interview (30 minutes) -second hiring manager interview (30 minutes) -offer