Data Center Administration Specialist

Overview

Coordinate service resources, dispatch techs, manage customer interactions for data center ops.

Key Responsibilities

• customer interaction
• job tracking
• report generation
• resource scheduling
• work orders
• service coordination

Tasks

-Responsible for customer interaction -Logs service start-up and service work requirements in job tracking system -Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests -Responsible for generating and printing various assigned reports -Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators -Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability -Coordinates operations interaction with the Parts Department and Acquisition, as necessary -Coordinates service resources as related to service operations. -Generates Work Order Documents, dispatches technicians and notifies customers

Requirements

• microsoft office
• dependability
• teamwork
• hvac
• customer service
• associate degree

What You Bring

-Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook. -Ability to work regularly and dependably. -Ability to function in a team environment. -HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus -Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers. -Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience

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About Texas Airsystems

-Provide expertise in designing, installing, and maintaining HVAC systems that ensure optimal air quality and energy efficiency. -Serve diverse sectors, including commercial buildings, industrial facilities, and residential homes. -Handle projects ranging from simple installations to complex system integrations. -Standout projects include cutting-edge HVAC systems in large commercial spaces and energy-efficient solutions in residential settings. -Offer tailored solutions that meet specific client needs, ensuring systems run smoothly with ongoing support.

Sector Specialisms