Lead Counter Sales Associate

Overview

Manage counter sales, orders, customer issues, and upsell products.

Key Responsibilities

• training
• liaison
• order processing
• upselling
• escalation
• process modification

Tasks

-Provides training and support to new counter staff. -Acts as liaison between warehouse supervisor and customers. -Ensures will call orders are completed. -Upsells by identifying related products, add-on extensions and making customers aware of product promotion -Serves as point of contact for escalation issues. Interacts with customers to manage any issues and resolve problems. -Ensures merchandise displays are stocked and clean. -Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development but does not have hiring/firing authority. -May modify processes to resolve situations. -Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull will call orders as required.

Requirements

• 2-4 yrs
• customer service
• sales software
• eclipse
• warehouse
• independent judgment

What You Bring

-2 to 4 years of experience in customer service, selling or related field. -Must be eighteen years of age -Knowledge of Core & Main product lines. -Experience using sales order computer software, familiarity with Eclipse. -Must pass pre-employment assessment(s) if applicable -Warehouse experience preferred. -Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by supervisor or direct "customers" of the process

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About Core & Main

-Born from HD Supply’s Waterworks unit, it built upon a century of legacy firms to become a nationwide distributor. -Headquartered in St. Louis, it operates across the U.S., serving contractors, municipalities, and private water firms. -Delivers specialized products for both new construction and aging infrastructure. -Fuels growth through organic volume expansion and bolt‑on acquisitions like Geothermal Supply and EGW Utilities. -Typical projects include water‑main renewals, storm‑drain systems, fire‑sprinkler assemblies, and metering upgrades. -Recent deals underscore its expanding technical reach. -Recent leadership changes reinforce a decade of financial continuity. -Stock listed on NYSE and featured in the S&P MidCap 400, reflecting strong investor interest.

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