Training Specialist & LMS Administrator

Overview

Administer and enhance a customer‑facing LMS, handling scheduling, support, and improvements.

Key Responsibilities

• lms administration
• class scheduling
• user experience
• vendor integration
• troubleshooting
• invoicing

Tasks

-Fully understand and perform the administrative functions of customer facing LMS, such as scheduling of classes, registration of students, tracking of attendance, invoicing of classes, new account management, standard process documentation and communicating with both customers and vendors. -Identify and outline valuable opportunities for user experience enhancements. -Effectively communicate with the LMS end-user regarding their specific user experience and needs. -Collaboration with vendor partners during testing and integration of LMS enhancements -Address and troubleshoot LMS related customer service concerns in a timely manner

Requirements

• bachelor's
• articulate
• adobe
• lms admin
• customer service
• self-starter

What You Bring

-Experience developing requirements for enhancements specific to customer experience -Self-starter with strong business understanding -Excellent written and verbal communication skills with internal and external customers -Ability to manage and prioritize multiple urgent deadlines -Bachelor's degree -Highly organized with strong attention to detail, while also able to manage multiple priorities. -Exceptional customer service skills with keen attention to detail. -Basic understanding of course development software such as Articulate Storyline -Experience providing customer service, related to an eCommerce site -Skilled with Adobe suite of products such as Acrobat Pro, InDesign, Illustrator and Photoshop -2 + years of LMS administration experience

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About Carrier

-A global leader in high-performance building technologies, with a focus on energy-efficient solutions. -Started as part of United Technologies, Carrier has a long history of innovation in HVAC, refrigeration, and fire safety. -Their product portfolio includes systems for heating, ventilation, air conditioning, refrigeration, and fire detection. -Carrier has contributed to significant projects worldwide, from large commercial buildings to sustainable residential solutions. -With a focus on reducing environmental impact, Carrier integrates cutting-edge technology in its products. -From smart building management systems to integrated refrigeration solutions, Carrier leads in the energy-efficient building sector.

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