Work Coordinator

Overview

Coordinate scheduling, backfill/reinstatement tasks, manage calls, client relations, and updates.

Key Responsibilities

• work scheduling
• contract management
• backfill scheduling
• job rescheduling
• regulatory updates
• client management

Tasks

-Handling calls, scheduling a range of works -Help us manage contract requirements for a range of jobs -Prioritising and scheduling backfill and reinstatement tasks -Rescheduling jobs that fall out of programme -Ensuring all regulatory information is updated and logged in real time with status updates on the internal system -Validating each job to ensure the required information is available -Managing the customer and client relationships -Provide an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales

Requirements

• call handling
• database
• analytical
• teamwork
• office systems
• communication

What You Bring

-Previous call handling/scheduling experience -Ability to operate a computerised data base system -Demonstrate strong analytical skills and the ability to manage change -Ability to work independently and as part of a team -Good knowledge of office working systems -Excellent communication skills

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Benefits

-Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility with overtime -Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more -Training & Growth: Ongoing professional development to keep you at the top of your game

About Liberty. The Go-To People For Property Services.

-Evolved into a national property services specialist with regional hubs across England and Wales. -Handles 1,500 tenant calls daily and delivers over 114,000 repairs yearly. -Acquired by Wates in October 2024 to enhance heating, compliance, and renewable energy capabilities. -Operates with a national reach through its headquarters in Knowsley and bases in Manchester, Leeds, Portsmouth, Havant, and Cardiff. -Embeds welfare spotting into repair visits, training staff to identify issues like neglect or hoarding. -Leverages data-driven systems integrated with housing-management platforms for real-time performance and compliance tracking.

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