Technical Writer

Overview

Manages creation, revision, and governance of operational docs for field teams.

Key Responsibilities

• document management
• version control
• review coordination
• visual content
• metrics tracking
• sme collaboration

Tasks

-Working with Instructional Designers to align procedures with training content and qualification requirements. -Collaborating with subject matter experts (SMEs), trainers, and field personnel to capture best practices and technical accuracy. -Tracking metrics related to document status, review cycle times, and completion rates, providing insights to leadership on documentation trends and improvement opportunities. -Conducting periodic gap analyses of the procedure library in collaboration with SMEs to identify areas where new documentation is needed. -Managing the document submissions and tracking system and ensuring appropriate employees have access to current documentation. -Partnering with Safety and Quality teams to ensure procedures meet regulatory and compliance standards. -Coordinating updates and corrective actions with Safety, Quality, and Operations. -Coordinating periodic reviews of operational policies and procedures to ensure accuracy, completeness, and alignment with current practices. -Maintaining version control, document history, and archive management for all operational documentation. -Can create or edit visual content to support procedures (e.g., photos, schematics, infographics). -Ensuring alignment with company document control standards and training requirements. -Coordinating and tracking the review, approval, and publication process for new and revised operational procedures. -Attention to Detail: Ensures accuracy and consistency across all technical documentation. -Supporting standardization using templates, style guides, and documentation standards. -Converting complex processes into visual formats (e.g., diagrams, flowcharts, annotated photos) that enhance clarity and usability. -Ensuring document owners write, edit, and format operational procedures, work instructions, and technical documentation in clear, user-friendly language. -Process Coordination: Tracks document workflows and ensures timely updates and approvals.

Requirements

• technical writing
• microsoft office
• visio
• sharepoint
• bachelor’s
• 3–5 years

What You Bring

-Have worked in learning and development environments or in close collaboration with instructional design teams. -Have experience in energy, utilities, manufacturing, or maintenance operations. -Bachelor’s degree in Technical Communication, English, Engineering Technology, or a related field (or equivalent experience). -Proficiency in Microsoft Office Suite; experience with tools such as Visio and Canva preferred. -Experience coordinating documentation workflows and approval processes. -Strong collaboration and communication skills, with the ability to engage effectively with SMEs, trainers, and leaders across the organization. -Collaboration: Works effectively with cross-functional partners and SMEs. -Understand safety and quality management systems (e.g., ISO, OSHA, or EPA standards). -Technical Writing Expertise: Demonstrates the ability to produce clear, accurate, and usable documentation. -Proven ability to translate complex technical processes into clear, step-by-step documentation. -Analytical Thinking: Identifies procedural gaps and recommends corrective actions. -Excellent attention to detail, organization, and follow-through. -Physical requirements and working conditions: Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. -Are familiar with procedure or document control systems. -Familiarity with content management systems (e.g., SharePoint) and version control best practices. -3–5 years of experience writing or editing technical documentation, preferably in an industrial, energy, or field operations environment. -The person in this role must also be able to travel periodically to job sites and remote work locations to meet with subject matter experts (SMEs) and cross-functional partners for documentation review, content validation, and process observation.

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Benefits

-Company-Paid Life Insurance -Disability Insurance -Paid Family Leave -Cool Open-Office Concept -Medical, Dental, Vision, and Prescription Drug Insurance -401(k) Retirement Plan & Company Match -Hybrid Work Schedule! -Wellness Programs and Incentives -Paid Holidays -Flexible Spending Account (FSA) -Paid Time Off – Sick & Vacation Time

About Enchanted Rock

-Empowers businesses and communities with reliable energy solutions, focusing on microgrids and backup power systems. -Committed to innovation, offering scalable energy solutions that ensure operational continuity, especially during power outages. -Helps manage energy demands effectively, supporting energy resiliency for commercial and industrial sectors. -Caters to a range of industries with cost-effective, sustainable, and high-performance energy services. -Operates cutting-edge technology to minimize energy disruptions, integrating real-time monitoring and control features. -Provides highly flexible and customizable solutions, serving businesses across diverse regions with varying energy needs.

Sector Specialisms