Soft Services Manager

Overview

Oversee soft services for a high‑rise building, ensuring vendor performance and client satisfaction.

Key Responsibilities

• cafm
• site inspections
• kpi monitoring
• sop development
• budget control
• client liaison

Tasks

-Drive workplace experience, sustainability, and technology initiatives to the client. -Conduct routine site inspections to maintain service standards. -Continuously improve helpdesk CAFM efficiency through enhanced processes and methods. -Liaise with service providers for contract compliance, renewals, and reporting. -Support budgeting, cost control, and operational planning for soft services. -Liaise regularly with client contacts to confirm reporting needs and refine outputs. -Coordinate soft FM activities for events and VIP visits. -Develop and maintain SOPs, checklists, and audit tools for continuous improvement. -Monitor vendor performance against KPIs and SLAs to ensure service quality and compliance. -Respond promptly to tenant and internal stakeholder requests and complaints. -Prepare daily, weekly, and monthly performance and inspection reports. -Enforce health, safety, and environmental standards; lead toolbox talks and risk assessments. -Promote effective communication and teamwork among staff and vendors. -Supervise on-site soft services teams; provide guidance and training. -Manage and deliver soft services (cleaning, waste, pest control, landscaping, concierge, valet).

Requirements

• ms office
• cafm
• vendor management
• facilities mgmt
• communication
• bachelor's

What You Bring

-Use MS Office and CAFM systems proficiently. -Strong understanding of FM standards, SLAs/KPIs, and vendor management. -Proven experience managing service providers in premium commercial or mixed-use towers (preferred). -Experience in Facilities Management, with few years in a supervisory or assistant manager role within soft services. -Excellent communication, reporting, and organizational skills. -Familiarity with data integrity and integration of data-set models within CAFM systems. -Proficiency in MS Office and CAFM systems (e.g., Maximo, Concept, FSI, etc.). -Apply strong knowledge of FM operations, vendor management, and HSE practices. -Demonstrate excellent communication, leadership, and customer service skills. -Strong relationship-building skills with clients, customers, and service providers. -Excellent communication and verbal communication skills. -Bachelor’s degree in Facilities Management, Business Administration, or related field.

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About Macro

-Operates globally from Melbourne HQ, investing across transport, utilities, specialist financing, and equity sectors. -Focuses on large-scale infrastructure terminals and industrial platform acquisitions with long-term, institutional-grade strategies.

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