Technical Promoter and Customer Support Specialist - Great Opportunity for Saudi Nationals

Overview

Customer support and technical promotion for protection & automation solutions.

Key Responsibilities

• ticket logging
• warranty logistics
• relay simulation
• failure inspection
• issue escalation
• tech promotion

Tasks

-Identify, redirect and/or escalate problems to appropriate resources per customer support procedures. -Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer. -Logging queries, making tickets as per SIEMENS supporting tools and systems. -Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies. -Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat. -Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly. -Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions. -Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems. -Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.

Requirements

• siemens
• digsi
• iec61850
• electrical engineering
• protection
• automation

What You Bring

-Must be able to work independently and in a confidential and ethical manner -Agile, technically passionate for creating solutions -Adequate technical knowledge about protection devices from different vendors. -High-level knowledge of SIEMENS protection and automation products, and related software’s like DIGSI 4/5, SICAM, IEC61850 Configurator. -Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology -Collaborative with an ability to cultivate relationships and networks -Ability to adapt to change, take initiative, be resourceful and dependable -Excellent written and verbal communications skills -Strong technical knowledge about protection and control applications. -Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation. -Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control. -Minimum 3-5 years of experience in field of protection and automation. -Strong problem solving and analytical skills with high attention to details -Thrives in customer engagement and proactively pursues new clients. -High flexibility and availability for travelling and customer visits around the kingdom. -Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.

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About Siemens

-The company drives progress with solutions in electrification, automation, and digitalization across industries. -With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure. -Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility. -Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles. -It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors. -Transforming how industries use digital technology to optimize operations and tackle global challenges.

Sector Specialisms