Assistant Property Manager

Description

• Report accidents/emergencies immediately by completing an incident report.
• Ensure properties are operating at peak physical performance by walking grounds and reporting deficiencies to the Property Manager and/or Maintenance Technician.
• Assist with pool/spa maintenance and testing (if applicable).
• Assist Property Manager with the delinquency, renewal and bill payment process.
• Create, assign and authorize maintenance requests and ensure their satisfactory and timely completion.
• Maintain accurate information in property management system.
• Implement marketing strategies, track lead sources, and support occupancy goals through effective advertising, resident referral programs, and local engagement.
• Assist in administrative tasks such as copying/printing/scanning documents, mailing letters, posting notices, data entry and keeping the office clean and organized.
• Maintain, track, and request property and renters’ insurance certificates.
• Respond to emergency calls during and after normal work schedule, as requested.
• Serve as the primary contact for tenants, applicants and prospects while escalating calls to the Property Manager only if needed.
• Foster positive relationships with applicants, prospects, vendors and staff by addressing concerns promptly and professionally while noting communications in property software.
• Work to reduce vacancies in a timely manner by inspecting units to ensure they are ready for move in, answer guest cards promptly, schedule and conduct leasing tours, collect and screen applicants, prepare move in paperwork and complete the move in process.
• Market available units by setting a market rent, writing a marketing description, post photos/floor plans and ensure compliance with local, state and federal laws.

Requirements

• Strong marketing skills, with the ability to promote the property effectively through digital platforms, community outreach, and resident engagement activities.
• Experience with or ability to learn property management software program, such as AppFolio, ShowMojo and/or Avid.
• Proficient use of office equipment such as laptop, printer, scanner, etc. and Microsoft Office software, such as Teams and Outlook.
• Valid Driver’s License, active insurance and reliable transportation if employed at multiple properties or living offsite and required to participate in the rotating on-call program.
• Experience in properly setting priorities, managing time to meet deadlines and organizing tasks & projects.
• Ability to successfully show units and close tenant agreements.
• Excellent customer service and interpersonal skills.
• One (1) year, or more, experience in property management or related role.
• The ability to sit, stand, walk and climb stairs is frequent.
• Strong attention to detail.
• Strong communication skills (written and verbal), including the ability to use tact and diplomacy in sensitive situations, while maintaining confidentiality.
• Knowledge and understanding of Fair Housing regulations both federally and locally.
• The ability to lift up to 30 lbs. is occasional.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance