Senior De-Looping Planner

Overview

Manage and coordinate de-looping activities, liaise with customers and stakeholders, ensure compliance.

Key Responsibilities

• de‑looping
• survey scheduling
• defect management
• customer liaison
• progress reporting
• compliance

Tasks

The Senior De-Looping Planner is responsible for managing and coordinating de-looping activities to ensure compliance with all relevant legislation and regulations. This role involves significant interaction with customers, internal and external stakeholders and local authorities to facilitate smooth operations and minimise disruptions cause by de-looping. -Attend weekly performance and progress meetings to review targets and provide feedback -Liaise directly with customers via phone and email, providing updates, resolving queries and maintaining satisfaction within agreed SLAs -Coordinate planning meetings with the Planning Manager and contractors to ensure smooth delivery of works -Conduct customer close-outs to confirm satisfaction and compliance with client standards -Manage and prioritise 2hr/4hr defects, ensuring timely resolution -Lead daily de-looping calls to review current and upcoming work, ensuring progress is on target and updates are shared with customers -Schedule and manage survey and excavation appointments, updating diaries for surveyors and communicating times to all parties -Track and update customer complaints and enquiries, ensuring accurate records and timely follow-up through internal reporting systems

Requirements

• crm
• microsoft office
• gcses
• it proficiency
• customer service
• adaptable

What You Bring

-Reliable and accountable -Adaptable and flexible -Experience managing CRM or job management systems -GCSEs Grade 9-4 or equivalent -Comprehensive knowledge of Microsoft Office software, especially Microsoft Word, PowerPoint and Excel -Proven customer service experience -Highly organised -Calm under pressure -Strong IT proficiency -Strong communicator -Ability to maintain high outbound call numbers

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Benefits

Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.

About Doocey Group

-Delivering complex, large-scale projects in infrastructure and construction. -From roads and bridges to utilities and water management, shaping urban landscapes. -Completing projects safely, on time, and within budget, backed by extensive expertise. -Specializing in heavy civil works and intricate infrastructure systems. -Innovative approach combining technology and practical engineering solutions.

Sector Specialisms