Account Coordinator

Description

As a Project Management Specialist, you will be the main point of contact for luxury residential builders and homeowners, providing a white-glove service experience from start to finish. This role involves overseeing special-order garage door projects, managing builder accounts, and coordinating complex installations. Candidates with a keen eye for detail, creative problem-solving skills, and a passion for delivering exceptional customer experiences will excel in this role.

• Assist with permit coordination and follow-ups as necessary.
• Use project management tools such as Google Workspace, CompanyCam, Southware, and OneNote to track timelines and progress.
• Collaborate cross-functionally with internal departments to stay up to date on garage door product offerings.
• Continuously support process improvement across the department and company.
• Coordinate all stages of the garage door installation process, including ordering, service, warranties, and delivery confirmation.
• Maintain frequent communication through high-volume phone and email support.
• Handle high-level concerns and complaints with professionalism and urgency.
• Manage assigned builder and homeowner accounts, serving as the primary liaison for all project-related communication.

Requirements

If you’re ready to bring your customer-first mindset, organization, and drive for results to a well-established Florida brand, Banko Overhead Doors wants to hear from you. Apply now to advance your career in garage door project coordination and customer solutions.

Banko Overhead Doors, a trusted leader in residential and commercial garage door solutions, is seeking a Project Management Specialist to join our growing team in a customer-facing, high-volume environment. This is a full-time, professional position ideal for individuals with strong project coordination, customer service, and account management experience—particularly those who thrive in a fast-paced and team-oriented setting.

• Strong ability to multitask, prioritize, and execute tasks in high-pressure situations.
• Excellent communication and interpersonal skills.
• Fast typing speed (minimum 50 WPM).
• Proven track record of building strong client relationships and maintaining positive team dynamics.
• Associate’s degree or equivalent experience in customer service, project management, or account coordination(3-4 years preferred).
• Successful completion of a background check is required.
• Must be able to sit at a desk and use a computer for prolonged periods.
• Proficient in Microsoft Office Suite and tech-savvy with project planning tools.

Benefits

It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.

Compensation details: 22-24 Hourly Wage

Training + Development

Interview process

Visa Sponsorship

Security clearance