Manager, Loram Metro Services

Description

• assurance team and processes of transit field service execution to validate maintenance effectiveness and refine specifications for future improvement globally
• Execute Loram’s digital customer intimacy strategy for global transit customers, including providing project planning and scoping with customer and sales resources through proposal and contract stage
• Lead specialized consulting in rail, ties and ballast to collect and analyze transit maintenance data and create reports to deliver insights and recommendations on optimal maintenance strategies by using Loram specialized software tools
• Stay abreast of technical developments and standards in the transit and passenger industries by reviewing technical publications, articles, and abstracts and participating in industry meetings and events
• Ensure documentation of customer problems, priorities, alternatives, and value/value proposition to share with Product, Engineering, and Marketing to continuously improve digital tools and service delivery
• Works closely with marketing and sales teams on integrated messaging, content, industry conferences, sales enablement, and thought leadership in transit space
• Coordinate with Loram Engineering and Product teams and outside partners to hold team members accountable for their work tasks, and maintain culture of innovation, strategic thinking, operational excellence, open collaboration and inclusively ensure productive and positive employee experience for all Loram employees
• Partner with global sales teams to support the expansion of Loram’s transit offerings by leveraging customer data insights and digital tools to keep customers current with an evolving industry
• Oversee quality
• Identify, develop, & maintain relationships with champions at key transit railroads and influence broader market trends in the digital products space in the transit and passenger industries

Requirements

• Office deskwork requiring sitting, walking, using phone & computer
• Up to 50% of travel including international, up to 75% travel if remote.
• Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment.
• May lift up to 30 lbs. occasionally
• Effectively communicate complex technical information, both verbally and in writing, to various team members

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance