Engagement Programme Lead

Overview

Lead engagement programme, turn data into actionable insights and manage research projects.

Key Responsibilities

• insight hub
• research design
• methodology selection
• data analysis
• report visualization
• stakeholder collaboration

Tasks

-Manage and maintain the company’s insight hub, ensuring that the hub is up to date with latest internal and external insight, and that stakeholders across the business are utilising the tool -Manage relationships with external research agencies, overseeing the briefing process, negotiating contracts, and ensuring quality deliverables. -Develop research instruments, including screening tools, discussion guides, and survey questionnaires. -Provide strategic recommendations based on research findings to senior management and cross-functional teams -Management of the Independent Challenge Group (or equivalent) and activities, as well as action and challenge logs. -Translate research findings into clear, concise, and compelling reports, presentations, and data visualizations. -Build the profile of the research function across the business by championing a customer-centric and data-driven approach. -Manage the end-to-end research process, ensuring projects are delivered on time and within budget. -Design, plan, and execute both qualitative and quantitative market research projects to address core business questions. -Proactively scope and recommend research activities to anticipate future business needs. -Select the most appropriate research methodologies and supporting techniques to meet defined business objectives. -Analyse quantitative and qualitative data sets to identify trends, customer needs, and actionable insights. -Collaborate with internal stakeholders to understand their business challenges and identify research needs, acting as an internal expert on customer and market insights.

Requirements

• communication
• project delivery
• deadline management
• networking
• market research
• insights

What You Bring

-The role requires strong and effective written and verbal communication skills. -Ability to work with others & independently to lead and drive a project to completion. -Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. -Ability to manage and meet deadlines. -Adaptive and able to react to the needs of the business and integrate this into projects. -It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. -Natural, confident communicator – comfortable with working within the organisation and with external organisation including small workshops, presenting to the business as well as external stakeholders. -Strong delivery focus, able to support the delivery of multiple projects and activities. -Experienced and effective networker with the ability to work with others, both internal and external in a collaborative way at an operational level. -Previous experience in a Market Research & Insights role.

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Benefits

-Flexible annual leave policy to buy or sell holiday leave. -Health cash plan. -5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. -Life assurance. -Excellent Stakeholder pension scheme, up to 10% employer contribution. -Flexibility to work some weekends and to support at community events. -Cycle to work scheme. -Paid volunteering days.

About South East Water Uk

-Founded in 1992 and restructured by merger in 2007, it has grown into a major regional water supplier. -Draws from aquifers, rivers and reservoirs, treating at some 83 works before distribution. -Project pipeline includes new reservoir at Broad Oak (operational by 2033), treatment works upgrades in Maidenhead and Maidstone. -Focuses on network resilience—leak detection teams, smart meters, and buffer storage tanks to reduce interruptions. -Environmental engagement includes working with farmers, monitoring SSSIs, and using dogs to protect wildlife during works. -Privately owned under a mix of pension and trust entities. -Notably endured a significant regulator investigation after households experienced supply failures and hosepipe bans.

Sector Specialisms

Security Clearance

-pass background, identity, and employment referencing checks