IT Helpdesk Technician

Overview

Provide first-level IT support, troubleshoot hardware/software, train users, maintain systems.

Key Responsibilities

• technical support
• system installation
• ticket management
• vendor coordination
• user training
• security patching

Tasks

-Collaborate effectively with IT team members to escalate complex technical issues and ensure timely problem resolution -Maintain comprehensive documentation of support activities, issue resolutions, system configurations, and knowledge base articles -Provide advanced first-level technical support to end-users across multiple locations, resolving hardware and software issues with efficiency and professionalism -Install, configure, troubleshoot, and maintain computer systems, hardware peripherals, and software applications across the organization -Respond promptly to help desk tickets and inquiries via phone, email, Microsoft Teams, and in-person interactions, ensuring thorough understanding and resolution -Manage workload strategically to meet service level agreements (SLAs) and minimize operational downtime -Champion our company's commitment to security, confidentiality, and core values in all technical interactions -Stay current with emerging technologies and industry trends to provide proactive solutions and recommendations -Coordinate with vendors to manage hardware and software repairs, replacements, and warranty issues -Develop and deliver user training sessions and orientation programs on IT tools, applications, and best practices -Execute regular system updates, security patches, and preventive maintenance tasks to ensure optimal performance -Travel occasionally to Houston TX, Fort Lauderdale, FL and St. Croix, USVI to provide on-site support

Requirements

• azure
• office365
• networking
• azure admin
• windows
• ubiquiti

What You Bring

-Proficiency with Azure, Entra (Azure AD), SharePoint, and Microsoft Office 365 applications -Adaptability to evolving technologies with collaborative, team-oriented work style -Solid working knowledge of networking principles, protocols, and configurations -Relevant Microsoft certifications such as Azure Administrator Associate or Modern Desktop Administrator Associate (preferred) -Exceptional communication and customer service skills with ability to explain technical concepts clearly to non-technical users -Demonstrated expertise in troubleshooting Windows operating systems with strong problem-solving abilities -Physical ability to lift up to 50 pounds and work in various environmental conditions -Bachelor's degree in Computer Science, Information Technology, or related field and 3+ years of extensive experience in IT helpdesk or technical support roles -Experience with Ubiquiti network environments (strongly preferred) -Strong organizational abilities and proven multitasking skills in fast-paced environments -Exposure to cutting-edge technologies and enterprise systems

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Benefits

-Competitive compensation package based on experience and expertise -Comprehensive benefits including health, dental, and vision insurance -Collaborative work environment with industry-leading professionals -Paid time off and holidays -401(k) with up to 4% company match -Company-paid life insurance policy and short-term disability coverage -Professional development opportunities and technology training

About Persons Services Corp

-A trusted construction firm with a broad scope of expertise, operating across five U.S. states and servicing projects nationwide and globally. -Specializes in design-build and pre-construction services, delivering solutions across commercial, medical, petrochemical, power, marine, utilities, civil, and disaster response sectors. -Expanding operations with a new Fort Lauderdale office space in 2024, recognized consistently in the Inc. 5000 list of fastest-growing companies.

Sector Specialisms