Community Manager - Redmond Ridge

Overview

Manage daily operations, staff, leasing, maintenance, and compliance for a multifamily community.

Key Responsibilities

• compliance reporting
• maintenance database
• vendor management
• lease administration
• budget management
• revenue management

Tasks

-Ensure compliance with project specific regulatory requirements LIHTC/Section 42 program requirements, special needs set-asides, re-certifications, calculations, and reporting. -Keep maintenance database updated with turn and work order status. -Stay current on industry and legal trends; attend required training and complete certifications. -Schedule and supervise maintenance staff to ensure timely, high-quality work. -Ensure extended vacancy report is kept current and up to date. -Successfully and promptly recruit, interview, hire, train and retain employees. Work effectively with Human Resources to recruit and onboard new employees. -Document performance, apply progressive discipline, and partner with HR on employee-relations issues or investigations. -Oversee all maintenance activity including unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects. -Reinforce Fair Housing, workplace conduct, safety, and policy expectations through training, team communication, and accountability. -Oversee leasing activity including tours, prospect engagement, applications, move-ins, move-outs and CRM/leasing software to achieve occupancy goals. -Partner with vendors, contractors, and service providers to maintain property standards. -Oversee the community’s marketing program, including social media engagement, collateral inventory management and collaborating with the Marketing Department regarding additional community marketing efforts. -Work cross-functionally with HR, Accounting, Compliance, and Marketing to ensure alignment and consistency. -Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Consistently approachable and available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills -Conduct weekly 1:1s, team huddles, and monthly performance reviews; provide ongoing coaching and feedback. -Build staffing schedules and coverage plans; manage timecards, approve PTO, and ensure meal/rest compliance. -Provide excellent customer service to residents, prospects, guests, and vendors; resolve escalated issues in partnership with Resident Relations. -Approve invoices, process payables, and review utility billing and rentable item charges for accuracy. -Direct maintenance operations including service requests, unit turns, preventative maintenance, and capital projects. -Adhere to Federal, State, and Local laws including Fair Housing, ADA, wage and hour, and landlord–tenant regulations. -Inclusive leadership: fosters teamwork, psychological safety, and bias-aware practices. -Supervise resident retention programs, renewals, and leasing programs to maintain maximum occupancy and minimal turnover. -Ensure the success of all resident events, community programing and local/non-profit programs. -Implement new company systems, processes, and programs as directed. -Update Yardi and other property management systems updated with accurate resident, lease, and financial data. -Collaborate with Marketing on community promotions, social media, and collateral management. -Oversee lease administration, screening processes, and legal notices to ensure accuracy and compliance. -Prepare, monitor and adhere to community’s operating budget. -Collect, post, and reconcile rent, fees, and other payments; resolve accounting issues in partnership with Accounting. -Maintain reputation scores by consistently delivering professional, responsive, and high-quality service. -Conduct regular community inspections of units, amenities, and common areas to ensure safety, cleanliness, and quality standards. -Supervise resident retention and renewal programs; lead community events and local partnerships to strengthen resident experience. -Monitor and enforce company safety policies, OSHA/L&I requirements, and incident reporting procedures. -Lead, direct, and supervise 3–10+ employees, including Leasing, Maintenance, Assistant Managers, and Porters. -Recruit, interview, check references, hire, and onboard new employees with structured 30-60-90 plans. -Implement new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software. -Lead revenue management strategies, including monitoring LIHTC/ Tax Credit Rents (HUD fair market rents), Section 8 standards, and voucher programs.

Requirements

• yardi
• excel
• budgeting
• 2 years
• irem
• bilingual

What You Bring

-Experience using property management software, preferably Yardi and Happy Co. -Thorough knowledge of Federal Fair Housing and other applicable -Excellent written and verbal communication skills. -Must be able to speak, read and write English in a manner sufficient to carry out duties. -Prior budgeting experience and the ability to interpret financial statements. -Minimum 2 years of experience in property management, including sales/multi-family leasing and supervisory responsibility. -Experience leading through turnover, ownership transitions, or policy/process rollouts. -Strong written and verbal communication skills; able to set expectations and hold boundaries. -Proficiency in Yardi (or similar property software), HRIS/timekeeping systems, and Excel/Google Sheets, Knock and Elise AI. -Must be legally qualified to work in the U.S. meeting I-9 guidelines -Ability to deliver daily brief huddles, and micro-trainings. -Strong decision-making and prioritization skills under pressure – Demonstrates knowledge of market and competition and can recommend strategies based on current economic environment -Minimum 2 years of managing experience, coaching and mentoring. -Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook). -Successful completion of background check and drug screen required. -Treats others with respect and professionalism; models integrity and accountability. -High school education or equivalent required. -Preferred Bilingual skills (Spanish/English or relevant to community). -Experience successfully leading a team with the ability to source, interview and manage employee performance. -Must be 18 years of age or older. -Knowledge of Section 42 LIHTC program and associated compliance processes preferred. -Bachelor’s degree in business or related field is preferred. -Preferred Certifications: IREM ARM/CPM, NAA CAM/NALP, or equivalent.

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Benefits

-Employee assistance program (EAP) with 24/7 counseling services. -Healthcare and dependent care flexible spending accounts. -Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee. -Eligibility for a 30% housing discount consideration. -Company paid life insurance, AD&D and long-term disability benefits for employee coverage. -Discretionary bonus programs. -Up to 12 paid holidays each year. -100% company paid dental and vision benefits for employee coverage. -Over 90% company paid medical benefits for employee coverage. -Company-sponsored industry training and certifications. -Best-in-class voluntary insurance benefits. -3 weeks of paid time off each year.

About Devco Residential Group

-Founded with a vision to redefine urban living through innovative development. -Focuses on creating vibrant residential communities and mixed-use developments. -Expert in transforming underutilized spaces into thriving, sustainable communities. -Operates across key metropolitan areas, with a strong emphasis on community-centric designs. -Projects span across residential, commercial, and retail spaces, blending functionality with style. -Known for its expertise in urban development and building spaces that foster connections. -A trusted partner in creating spaces that enhance lifestyles and promote long-term value.

Sector Specialisms

Security Clearance

-successful completion of background check and drug screen required.