Tech & Warranty Support

Overview

Manage product returns (RMA), coordinate logistics, quality, and customer service.

Key Responsibilities

• rma inventory
• data dashboards
• failure analysis
• logistics coordination
• nc tracking
• vendor management

Tasks

We are seeking, for one of our subsidiaries, a Tech & Warranty Support professional to join our Operations Division. The role focuses on managing product return operations (RMA) and ensuring compliance with warranty procedures by coordinating across technical, logistics, and customer service teams. This position plays a vital part in improving process quality, reducing non-conformities, and enhancing customer satisfaction. -Manage RMA inventory and determine proper disposition (reuse, repair, or scrap). -Collect and analyze data to prepare dashboards, summaries, and performance reports. -Support failure analysis and assist in retrieving defective products for root cause studies. -Support product diversions via RMA and Vendor Return Authorization (VRA) processes. -Follow company SOPs for handling returned products — including inspection, segregation, repackaging, reuse, or e-scrapping. -Coordinate with the logistics team to manage product return pickups and deliveries. -Track and follow up on non-conformities (NCs), ensuring corrective actions are implemented by the Quality team. -Ensure accurate inventory control of returned products in coordination with warehouses. -Continuously improve RMA documentation and reporting for greater efficiency. -Collaborate with Quality, Project Management, Logistics, and Customer Service teams. -Act as the main point of contact between Project Managers and Customer Service for Return Material Authorizations (RMAs). -Maintain clear communication by sharing tracking details and updates with stakeholders. -Oversee e-waste vendor management including registration, payment, and performance tracking.

Requirements

• power bi
• sap
• netsuite
• electrical engineering
• solar pv
• logistics

What You Bring

-Customer-centric mindset with the ability to understand business processes and cross-functional interactions. -Minimum 4–6 years of experience in managing product returns (RMA), logistics, or supply chain processes. -Bachelor’s degree in Electrical or Mechanical Engineering (or related field). -Knowledge of solar PV systems and electronic component failure analysis. -Strong understanding of logistics policies, customs documentation, and INCOTERMS. -Strong collaboration, attention to detail, and decision-making ability. -Excellent written and verbal communication skills. -Proficient in Power BI, SAP, or NetSuite. -Hands-on experience in warehousing, order handling, transportation, and planning within a global supply chain.

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About Abunayyan Holding

-Evolved into a major Saudi conglomerate headquartered in Riyadh with 13 strategic business units. -Provides turnkey engineering, manufacturing, construction and trading services across power, water, oil & gas and industrial sectors. -Operates joint ventures with global brands like KSB Pumps Arabia and Eaton Arabia, enhancing regional manufacturing and service capabilities. -Specialises in irrigation, desalination, water-treatment, power-generation and automation systems across Middle East and Africa. -Has delivered landmark infrastructure and utility projects, supporting national development and resource efficiency. -Notable for its advanced manufacturing units, including biotech-based water treatment solutions via Advanced BioCatalytics.

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