Information Technology Support Analyst

Overview

Provide IT support, hardware/software troubleshooting and telecom assistance for MasTec Purnell.

Key Responsibilities

• systems testing
• asset database
• help desk
• hardware troubleshoot
• mobile support
• training

Tasks

The IT Support Analyst will be assisting with maintaining day-to-day computer operations of MasTec Purnell Canada, in addition to long-term planning and development of computer operations. -Participate in systems testing and patch management -Maintain asset database with high levels of accuracy -Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for promoting and living out MasTec Purnell Canada’s 6 Core Values -Effectively present information and respond to questions from groups of managers, clients, and customers -Field incoming help requests from end users in local and remote locations in a courteous manner -Assist in preparing, revising and maintaining procedures and related documentation -Identify and participate in key process improvements as they relate to the service desk -Troubleshoot hardware issues and provision new and replacement equipment as needed -Provide mobile telecommunications support for Android and Apple products, and act as a liaison with the Telco's as required -Provide training on the operations and functionality of various applications, printers, and systems -Document technical problems and history through Service Now -Provide knowledgeable technical support and troubleshooting guidance pertaining to internet, laptop, phone, tablet and computer issues -Provide deskside support, assisting with hardware and software issues

Requirements

• help desk
• office 365
• windows 10
• sccm
• cs degree
• problem solving

What You Bring

-Great at establishing and enhancing relationships with stakeholders at all levels -5+ years of hands on help desk experience required -Experience with Office 365 including Microsoft Teams, and SharePoint required -Experience working in industrial construction project environments an asset -Ability to work independently -Strong analytical and problem-solving skills; attention to detail -Post-secondary diploma or degree in Computer Science, Management Information Systems or a related field is preferred, however, a combination of professional certification and/or experience will be considered -Strong background in Microsoft Operating Systems (Windows 10 & 11), computer imaging (SCCM) and troubleshooting -Logical and efficient, with a keen attention to detail -Excellent written (technical writing) and verbal communication skills -Ability to mitigate difficult situations, adapt, and remain calm under pressure -Self-starter, with results- oriented mindset; exceptional organizational and multi-tasking abilities

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Benefits

MasTec Purnell Canada offers career opportunities for individuals looking to take part in Canada’s energy development, including the oil & gas, pipeline and industrial construction sectors. Guided by our Core Values of team, respect, excellence, integrity, duty and protect, we construct and maintain projects safely, reliably and with care and respect for the environment and communities in which we operate. -We maintain a commitment to a diverse and inclusive work environment where our employees can freely bring diverse perspectives and varied work experiences to work -Individual development is strongly encouraged and fostered (e.g., hands-on training and cross-functional project opportunities)

About mastec canada

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