Guest Services Representative - Part-Time without Benefits - <15 hours

Overview

Provide guest services, assist shoppers, handle calls, and support mall operations.

Key Responsibilities

• community relations
• guest services
• report generation
• database maintenance
• radio dispatch
• traffic management

Tasks

-Develop and cultivate relationships with the community and shopping centre retailers (property level) to be proficient in community activities and in mall fashions, mall events and programs. -Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station to ensure inquiries are answered promptly and a high level of customer service is maintained. -Maintain a log to record up-to-date information regarding special events, promotions, changes and visitor concerns. -Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events. -Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level. -Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status. -Coordinate gift card sales at Guest Services which include supervising the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels in order to increase revenues and ensure and accurately record transactions for accounting and forecasting purposes. -Assist the Marketing Department with the execution of marketing programs as required. -Roam throughout the entire shopping centre and station at specific hotspots to assist traffic flow and direct visitors/shoppers to follow the traffic signs. -Connect with customers on a pro-active and regular basis by informing them of pertinent information to improve the positive image of the shopping centre and encourage repeat traffic. -Maintain the Guest Services database; ensure customer information is kept current. -Dispatch Security and Maintenance personnel from portable radio system.

Requirements

• organizational
• multi-tasking
• interpersonal
• communication
• hospitality
• pressure

What You Bring

-Strong organizational skills, ability to multi-task and attention to detail. -Ability to assess, take initiative and fulfill customer and tenant expectations. -An outstanding teammate with strong interpersonal skills. -Ability to stand for extended periods of time and walk the Centre while interacting with guests. -Excellent communicator, both written and verbal. -Responsible, punctual and excellent ability to interact with the public. -Previous experience in the hospitality field preferred. -Professional and polished. -Able to work well under pressure with minimal direction and meet deadlines.

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About Cadillac Fairview

-The company specializes in developing, managing, and owning high-quality office, retail, and mixed-use properties. -Cadillac Fairview’s portfolio includes iconic assets across Canada and select international markets. -The company’s projects often combine modern design with sustainability and innovative technologies. -Notable landmarks include the Toronto-Dominion Centre and CF Pacific Centre in Vancouver. -The company is committed to transforming urban landscapes and creating vibrant community spaces.

Sector Specialisms