Client Services Representative

Overview

Manage client accounts, ensure renewals, and upsell services.

Key Responsibilities

• account management
• client meetings
• crm logging
• revenue targets
• product matching
• feedback loop

Tasks

This role is responsible for a set of client accounts within a defined territory. This responsibility extends from onboarding new clients through to managing a 360-degree client service schedule, aswell as looking for growth opportunities across Barbour ABI’s portfolio of products. The ultimate objective of managing these accounts is to secure the renewal of services for the client. -Conduct regular meetings with clients on Teams to conduct account reviews, achieve renewals and sell additional products. -Provide an unrivalled account management service to your allocated set of clients. -Accurately log your client interactions on the CRM system. -Ensure client requests, requirements, queries and training requirements are met, in a timely manner and always to an excellent standard. -Understand your clients and match their needs to the Barbour ABI product portfolio. -Provide feedback from clients to the business, so we can continually improve our offering. -Effectively manage regular client contact levels to ensure you are serving your accounts effectively. -Achieve monthly revenue targets on account renewals. -Understand and communicate regular product updates to your clients.

Requirements

• self‑motivated
• planning
• detail‑oriented
• customer service
• account management
• kpis

What You Bring

-Self-motivated and determined -Strong planning, organisation and time management skills -Excellent attention to detail -Excellent customer service skills and the ability to build strong and long lasting relationships with clients -Capable of working under pressure to tight deadlines -Experience in a similar Client Services / Account Management role -Excellent administrative skills -Achieve relevant KPI’s

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Benefits

Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 20 countries. -Pension and Life Assurance -3pm finish on a Friday -Volunteering days -Salary: £26,500 per annum -Generous commission scheme -25 to 30 days holiday -Day off for your birthday -Hybrid working for everyone -Purchase extra holidays -Great company culture that offers professional development, training and regular social events

About Barbour Abi

-Evolved into the definitive source of construction project intelligence. -Delivers deep insight via construction data, analytics dashboards, and bespoke consultancy powered by in‑house research. -Trusted by government agencies and industry bodies to provide national infrastructure and planning data. -Operates under international parent group Informa, leveraging global reach while maintaining UK market focus. -Offering spans monitoring planning applications, pipeline tracking, competitive benchmarking, and project lead generation. -Key sectors span commercial, residential, infrastructure, public sector, and market research intelligence. -Features a custom Analytics platform with PowerBI‑driven dashboards tailored to client strategy and pipeline visibility.

Sector Specialisms