Data Center Technician

Overview

Provides Tier II front‑line support for IT/network infrastructure in a data center.

Key Responsibilities

• rack & stack
• cable installation
• hardware replacement
• software support
• security escort
• emergency response

Tasks

-Must comply with all safety policies, practices and procedures. -Respond to off hour emergency calls. -Participates in proactive team efforts to achieve departmental and company goals. -Ensures compliance with business requirements, via established Service Level Agreements (SLAs) and other performance indicators (i.e. response time, resolution rate, service quality, customer satisfaction) to ensure service levels are met. -Provides selected software support services such as controlled system reboots, process/service reinitialization, and device configuration under direction of customer specialists or other senior staff. -Completes physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment. -Completes physical installation, dressing, and connection of fiber and copper communications cables. -Completes assigned and scheduled tasks in a timely manner in accordance with customer deadlines. -Responds to scheduled and emergency dispatches to Data Center for after-hours service calls and security escorts. -Provides installation and replacement services for hot-swappable or modular hardware components, such as hard drives and power supplies. -Provides visual inspection and status reporting services in response to customer requests. -Receives, records, & stores shipments of equipment & materials for customers & Data Center use. -Provides security escort services for carriers, service providers, and maintenance technicians.

Requirements

• ccna
• autocad
• visio
• tcp/ip
• 2+ years
• customer service

What You Bring

-Demonstrated excellent verbal and written communications skills. -Ability to act with urgency to provide world class customer support. -Physical work requirements of position will include regular walks through Data Center during the day, lifting servers and other equipment (up to 30 kg), working from ladders, running cables, working with hand tools and test equipment, etc. -Supplemental accreditations from established industry organizations such as Cisco (e.g. CCNA, CCNP), CompTIA (e.g. A+), Microsoft (e.g. MCSA, MCSE), Uptime Institute (e.g. AOS) are beneficial. -Ability to work in a team environment where diversity, knowledge transfer, and cohesiveness is promoted. -Ability to work independently and with limited supervision to complete assigned tasks. -Ability to work collaboratively with customers, colleagues, and other service providers to plan and execute tasks. -Demonstrated basic understanding of network hardware equipment and TCP/IP networking principles. -Previous applied work experience with computer server hardware systems running Windows or UNIX/Linux operating systems. -Physical ability to walk jobsites in uneven terrain. -Experience with dynamic Colocation and Managed Services environments is preferred. -Ability to work all shift schedules 7x24x365. On-call rotation as assigned. -Demonstrated good troubleshooting skills to investigate and resolve systems and infrastructure problems. -Documents work in designated ticketing systems, asset management systems, and other record keeping systems as required for reference and audit purposes. -Demonstrated high standards for workmanship, organization, and cleanliness with tasks, equipment, and workspaces. -Familiarity with Data Center security and audit standards: HIPPA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1, SOC 2. -Demonstrated strong customer service skills and maintain good relations with customers and colleagues. -Ability to work at heights and from ladders. -Regularly lift and/or move up to 75 pounds. -Fundamental understanding of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, communications circuits. -Demonstrated proficiency with software tools such as Microsoft Office & Visio, AutoCAD. -Ability to regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl. -Minimum 2 years’ experience with IT and networking systems in a technical or operations capacity in a Data Center environment or equivalent work experience.

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Benefits

-Provide personal transportation for meetings and job visits away from the office; reimbursed.

About Bgis

-Founded with a focus on providing top-tier facility management services across North America. -Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets. -Works with various sectors, including commercial, industrial, and government infrastructure. -Provides services ranging from facility management to energy optimization and project management. -Offers a range of solutions, from technical services to space planning and design. -Operates across key markets in Canada, the United States, and abroad, with a growing global presence.

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